Collections Specialist

JR United Kingdom; Newcastle upon Tyne; Hybrid; GBP 33,000; Full time

Job summary

A leading loan servicing company in the UK is seeking a Collections Specialist for their Newcastle office. The role involves managing customer payment difficulties, providing solutions, and ensuring compliance with regulatory standards. This hybrid position offers competitive salary and benefits including private medical insurance and a pension scheme.

Benefits

Private medical insurance

Salary Sacrifice Pension up to 8%

25 days holiday plus bank holidays

Employee Assistance Program (EAP)

Enhanced maternity and paternity leave

Wellbeing and volunteering days

Eye care contribution

Life Assurance

Qualifications

• Recent experience in a Collections role.
• Experience dealing with customers facing financial difficulties.
• Knowledge of regulatory requirements.

Responsibilities

• Delivering accurate processing of mortgage administration activities.
• Discussing and negotiating arrears workout options.
• Monitoring workout strategies to ensure compliance.

Skills

Customer Service

Communication

Attention to Detail

Problem Solving

Job description

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Collections Specialist, Newcastle-upon-Tyne, Tyne and Wear

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Client:

Pepper Advantage

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Are you a skilled Collections Specialist looking to rise to a new challenge?

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Collections Specialists to join our dynamic and growing team in Uxbridge, London.

We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.

This is a hybrid role, with the expectation of 3 days per week office attendance following a 3-4 month period of office-based training.

As a Collections Specialist, your key responsibilities will include:

• Delivering accurate and timely processing of mortgage administration activities
• Regular communication with customers who are experiencing payment difficulties
• Discussing and negotiating arrears workout options, e.g., arrangements, capitalisation, loan workouts, shortfall sales, etc.
• Monitoring agreed workout strategies to ensure compliance, and taking further action as per the Special Servicing Manual where appropriate
• Analyzing problems, thinking creatively, and making effective decisions in a timely manner
• Recent experience in a Collections role
• Experience dealing with customers facing financial difficulties
• Prior exposure to operational loans, preferably in a mortgage context
• Outstanding customer service skills
• Effective communication skills to relate to customers and convey pertinent information clearly
• Experience within the Financial Services Industry
• Strong English verbal and written communication skills
• Great attention to detail
• Understanding of Consumer Duty
• Knowledge of regulatory requirements and their business impact
• Benchmarked salary of £33,000 per annum
• Hybrid working model after initial office-based training
• Private medical insurance
• Salary Sacrifice Pension up to 8%
• 25 days holiday plus bank holidays
• Employee Assistance Program (EAP)
• Enhanced maternity and paternity leave
• Wellbeing and volunteering days
• Eye care contribution
• Life Assurance

About Pepper Advantage

Established in 2013, Pepper Advantage UK is a leading loan servicing company with offices in London and Northern England, employing over 360 staff and managing assets worth approximately US$25 billion. Our services include commercial and residential mortgages, prime, near-prime, non-conforming loans, and SME loans.