Collections Specialist

E.ON Gruppe; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading energy company is seeking Collections Specialists for an 8-month fixed-term contract in Solihull. The role involves resolving customer queries, reporting on process performance, and delivering training to enhance operational efficiency. Hybrid working is offered, with office presence required approximately 2 days a week. The company provides a competitive benefits package, including holidays, pension scheme, and bonus opportunities.

Benefits

26 days of holiday plus bank holidays

Generous pension scheme

Life cover

Bonus opportunities

Access to 20 flexible benefits

Qualifications

• Strong communication skills for engaging with customers.
• Excellent organizational skills with the ability to prioritize tasks.
• Ability to analyze complex information and propose solutions.

Responsibilities

• Report on the performance of specific processes and investigate failures.
• Deliver training on operational procedures and best practices.
• Update systems after each contact to maintain full contact history.

Skills

Communication

Organizational Skills

Analytical Skills

Job description

We are looking for Collections Specialists to join our team based at Solihull on an 8-month fixed-term basis.

Collections Specialist

Here's what you'll be doing

npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

Right now, we're looking for x2 Collections Specialists to join our team on an 8-month fixed-term contract basis. In this role, you will investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide appropriate resolutions that enable cash collection. The role offers hybrid working, with in-office work in Solihull approximately 2 days per week.

Key responsibilities

• Report on the performance of specific processes and investigate failures to recommend improvements.
• Participate in process changes, perform testing, and maintain documentation to ensure alignment with business and industry standards.
• Deliver training on operational procedures and best practices to promote knowledge sharing and operational efficiency.
• Evaluate training effectiveness to ensure consistency with departmental processes.
• Update systems after each contact to maintain full contact history and ensure compliance in debt and risk management.
• Support end-to-end processes to enhance team awareness and ensure tasks are handled correctly and professionally the first time.

What we need from you

• Strong communication skills for engaging with customers.
• Excellent organizational skills with the ability to prioritize tasks.
• Ability to analyze complex information and propose solutions.

It would be great if you had

• Knowledge of the UK Energy Industry.

Here’s what you need to know

Our benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and NI savings. Recognized with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits are industry-leading.

In 2024, we earned Double Recognition at the Personnel Today Awards for our family-friendly and hybrid policies. We are committed to flexible working arrangements.

As the only energy company in the Inclusive Top 50 UK Employers (ranked 8th), we are dedicated to diversity, inclusion, and equal opportunities.

We support disabled applicants with guaranteed interviews for those meeting minimum role criteria.

We offer development opportunities through inclusive talent networks, learning resources, and skill-building programs.

At a glance

Get in touch

For more information, contact the recruiter at [e-mail].

About us

E.ON is a global energy company committed to innovation and customer solutions, focusing on energy networks, renewables, and customer solutions.