Collections Officer

BCMGlobal ASI Limited; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

BCMGlobal is seeking a Collections Officer to join their Special Servicing Team in Ipswich. The role involves managing loan portfolios for clients and ensuring adherence to service agreements while providing top-tier customer care. Ideal candidates will have a strong background in the mortgage industry and excellent communication skills.

Benefits

25 days holiday

Pension - employer matching up to 5%

Life Assurance x4

Private Health Care - Job dependant

Free fruit Wednesdays

Free tea / coffee / cordial

Employee Recognition Scheme

Discretionary Bonus Scheme

Cycle to work scheme

Qualifications

• Experience in the mortgage/lending industry is required.
• Basic knowledge of buy-to-let mortgages and financial regulations a plus.
• Ability to support vulnerable customers is essential.

Responsibilities

• Managing various loan portfolios on behalf of clients.
• Ensuring compliance with service level agreements and current legislation.
• Providing excellent customer service and handling difficult conversations.

Skills

Organisation

Communication

Attention to detail

Teamwork

Empathy

Education

Industry-recognised qualification

Job description

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Direct message the job poster from BCMGlobal

BCMGlobal Mortgage Services are seeking a Collections Officer to join our Special Servicing Team. As part of your role, you will be responsible for managing various loan portfolios on behalf of our valued clients, undertaking a range of post-completion special servicing activities in line with service level agreements, internal procedures, and current legislation.

Our clients include banks, specialist lenders, and private equity funds. As a Collections Officer you will be expected to consistently provide an excellent level of service, ensuring that we treat customers fairly and work towards delivering the best possible outcomes.

Who Are We Looking For?

• Ability to organise your workload efficiently to meet deadlines and regulatory requirements.
• Excellent communication skills at all levels, both verbal and written.
• High attention to detail, ensuring information is recorded accurately, factually, and professionally.
• Ability to work effectively as part of a team, being cooperative, supportive, and reliable with a proactive can-do attitude.
• An empathetic manner with the ability to confidently handle difficult conversations while being sensitive and appropriate.
• Experience in the mortgage/lending industry.
• Basic knowledge of buy-to-let mortgages and specialist finance in the UK.
• Understanding of the applicable regulations governing the financial services industry.
• Experience of supporting Vulnerable Customers.
• Industry-recognised qualification.

Why Join Us?

This is an excellent opportunity to be part of a growing, professional team that values providing top-tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!

BCMGlobal - Benefits summary for

• 25 days holiday
• Purchase Leave (up to 30 days in total)
• Pension - employer matching up to 5%
• Life Assurance x4
• Private Health Care - Job dependant
• Free fruit Wednesdays
• Free tea / coffee / cordial
• CEG Life app for Crown House
• Showers and locked Bike hut
• Sports & Social Committee
• Employee Recognition Scheme
• Employee Referral Programme
• Summer/Christmas Party
• Discretionary Bonus Scheme
• Cycle to work scheme
• Eye care voucher scheme

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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