Collections Executive - German Speaking

YouLend Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Stock Options

Private Medical insurance via Vitality and Dental Insurance with BUPA

Enhanced Maternity and Paternity Leave

Free Gym in office building in Holborn

Subsidised Lunch via Feedr

Monthly in office Masseuse

Team and Company Socials

Job summary

YouLend Limited is seeking a Collections Executive with native or near-native German fluency to join their Collections and Recoveries team in London. The successful candidate will manage collections and recoveries for the German portfolio, ensuring timely payments and maintaining positive relationships with merchants. Key skills required include strong communication in both German and English, negotiation abilities, and financial literacy. YouLend offers a variety of employee benefits, including stock options and private medical insurance.

Qualifications

• Fluency in German and English, strong communication skills.
• Experience in collections is desirable but not mandatory.
• Ability to negotiate and build positive relationships with clients.

Responsibilities

• Serve as the primary point of contact for the German portfolio.
• Manage cases for high value accounts in arrears.
• Handle communication with merchants and resolve payment issues.

Skills

Strong communication skills in German and English

Active listening

Persuasive and negotiation skills

Technical and analytical skills

Data accuracy

Conflict resolution

Financial literacy

Job description

Collections Executive - German Speaking

Department: Collections & Recoveries

Employment Type: Permanent

Location: London

Reporting To: Denzil Sam-Orhin

Description

Youlend is looking for a results orientated Collections Executive with native or near native German fluency to join our multi-geo Collections and Recoveries team. In this role, the candidate will be the primary point of contact for our German portfolio as well as servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships that YouLend is renowned for.

Key Responsibilities

• Collections and recoveries understanding (customer contact strategy awareness)
• Provide first‑class service relating to the resolution of any non/under‑paying merchant
• Case management of high value accounts in arrears across varying and unique circumstances
• Handle inbound and outbound telephone calls and create ad‑hoc letter and email content with high levels of care, awareness and accuracy
• Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
• Negotiate, implement and execute positive solutions with merchants’ circumstances in mind, while balancing the best interests of the business
• Data input – accurately inputting data across multiple systems

Skills, Knowledge & Expertise

Essential Skills:

• Strong communication skills in German and English – both written and verbal
• Active listening
• Persuasive and negotiation skills
• Technical and analytical skills
• Data accuracy
• Conflict resolution
• Financial literacy

Desirable Skills:

• Previous collections experience
• Bilingual speaker (French, Dutch, Spanish) and native German

Job Benefits

• Stock Options
• Private Medical insurance via Vitality and Dental Insurance with BUPA
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Paddle and Yoga Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.