Collections Coordinator

Propelis; Salford; On-site; GBP 26,000 - 36,000; Full time

Job summary

Propelis is seeking a Collections Coordinator to join our Global Business Services team in Salford. You will support a range of credit control and collections activities, liaising with customers and internal teams to ensure timely payments and accurate account reconciliations.

The role emphasizes strong communication, attention to detail and the ability to work independently while contributing to a collaborative finance function.

Qualifications

• Previous experience in Credit Control, Collections, Accounts Receivable or a similar finance role.
• Strong written and verbal communication skills.
• Experience managing customer queries and building positive relationships.
• Good Excel skills and confidence working with financial data.
• Strong attention to detail and organisational skills.
• Ability to work independently while contributing positively to a team environment.
• A proactive, friendly approach and willingness to learn.

Responsibilities

• Managing customer payment collections and resolving account queries.
• Building positive relationships with customers via email and telephone.
• Reconciling customer accounts and issuing statements.
• Reviewing customer credit limits and credit reports.
• Allocating cash receipts within SAP.
• Producing customer and financial data reports to support the wider business.
• Supporting audit and compliance activities, including SOX controls.
• Assisting with bad debt and doubtful debt provision calculations.

Skills

Written and verbal communication

Customer relationships

Excel skills

Attention to detail

Independent working

Proactive approach

Tools

SAP

Job description

Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

We're looking for a Collections Coordinator to join our Global Business Services team in Salford. This is an opportunity to become part of a friendly, supportive and highly collaborative team where people genuinely enjoy working together. You'll gain exposure to a global business, work closely with colleagues across multiple markets, and play an important role in helping ensure the smooth running of our EMEA finance operations.

We're looking for someone who combines strong communication skills with a keen eye for detail. While much of the role is email-based, there will also be opportunities to build relationships with customers and resolve queries directly, making confidence in both written and verbal communication essential.

What you'll be doing

As part of our EMEA Shared Services function, you'll support a range of collections and credit management activities, including:

• Managing customer payment collections and resolving account queries
• Building positive relationships with customers via email and telephone
• Reconciling customer accounts and issuing statements
• Reviewing customer credit limits and credit reports
• Allocating cash receipts within SAP
• Producing customer and financial data reports to support the wider business
• Supporting audit and compliance activities, including SOX controls
• Assisting with bad debt and doubtful debt provision calculations

What we're looking for

• Previous experience in Credit Control, Collections, Accounts Receivable or a similar finance role
• Strong written and verbal communication skills
• Experience managing customer queries and building positive relationships
• Good Excel skills and confidence working with financial data
• Strong attention to detail and organisational skills
• Ability to work independently while contributing positively to a team environment
• A proactive, friendly approach and willingness to learn

Experience of SAP would be advantageous, but is not essential.

If you're looking to join a welcoming team where you'll be trusted, supported and given the opportunity to further develop your finance and collections experience within a global organisation, we'd love to hear from you.