Collections Analyst - Data Insights & Compliance (Cardiff)

Capital on Tap; Cardiff; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Private Healthcare including dental/ey

Worldwide travel insurance

Annual Learning and Wellbeing Budget

6 free therapy sessions per year

Cycle to Work Scheme

Dog Friendly Offices

5% employer pension contribution

Job summary

Capital on Tap, Cardiff-based, is recruiting for a Collections & Customer Operations role. The team focuses on data analytics to improve collections, stay compliant with FCA rules, and drive fair outcomes for customers.

The role sits at the heart of Customer Operations, balancing reporting duties with operational improvements. We offer a 37.5-hour week, 3 days in the office and 2 from home, with an emphasis on delivering insights to senior stakeholders and maintaining robust reporting across

Qualifications

• A track record in a data, analytics, or strategy role within financial services.
• Solid knowledge of end-to-end collections processes and debt recovery mechanics.
• Proficient SQL skills with ability to extract and interpret datasets.
• Excellent ability to interpret data and write clear reports for senior stakeholders.
• Strong attention to detail and ability to manage multiple deliverables in a fast-paced environment.

Responsibilities

• Build and maintain reporting on key collections metrics, including repayment and recovery rates and team performance.
• Review and improve how we manage collections and help customers who are struggling, balancing recovery with fair outcomes.
• Assess current operations, identify bottlenecks, and propose improvements to raise effectiveness.
• Develop deep knowledge of data and systems, resolve data issues, and act as main contact for external suppliers.
• Represent department priorities, ensuring FCA compliance and alignment with policy.
• Apply data, analytics or strategy skills to support ongoing process optimization in financial services.
• Interpret data and produce clear reports and insights for any audience.
• Collaborate with cross-functional teams to deliver high-volume outputs with accuracy.

Skills

SQL

Data analytics

Reporting

Compliance

Debt recovery

Financial services

Process improvement

Job description

Capital on Tap, Cardiff-based, is recruiting for a Collections & Customer Operations role. The team focuses on data analytics to improve collections, stay compliant with FCA rules, and drive fair outcomes for customers.

The role sits at the heart of Customer Operations, balancing reporting duties with operational improvements. We offer a 37.5-hour week, 3 days in the office and 2 from home, with an emphasis on delivering insights to senior stakeholders and maintaining robust reporting across