AI-Powered Collections Analyst (London Hybrid)

Carmoola; Greater London; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Salary £60k–£70k

Hybrid working

30 days + bank holidays + birthday

Private healthcare

Pension: 5% employer matched

Cycle to Work Scheme

London office in Primrose Hill

Job summary

Carmoola in London is hiring an analytical, commercially-minded Collections Analyst to shape how we support customers who fall behind. You’ll own the numbers behind our Collections function, turning data into actionable insights with a suite of embedded AI tools to speed analysis.

This role is hybrid, with at least 2 days a week in the office, and focuses on analysing performance, forecasting arrears, and testing strategies while keeping FCA CONC guidance and Consumer Duty front of mind.

Qualifications

• Strong analytical skills.
• Proficient in SQL and spreadsheets.
• Experience with BI tools is a plus.

Responsibilities

• Analyse collections performance.
• Build and maintain arrears and recoveries reporting.
• Shape collections strategy with data-driven recommendations.
• Test and learn through experiments across contact strategies.
• Model and forecast arrears and losses.
• Collaborate with Collections, Operations, Finance and Risk.
• Ensure compliance with FCA CONC guidance and Consumer Duty.

Skills

Analytical thinking

Commercial judgement

Tools

SQL

Spreadsheets

BI tools

Job description

Carmoola in London is hiring an analytical, commercially-minded Collections Analyst to shape how we support customers who fall behind. You’ll own the numbers behind our Collections function, turning data into actionable insights with a suite of embedded AI tools to speed analysis.

This role is hybrid, with at least 2 days a week in the office, and focuses on analysing performance, forecasting arrears, and testing strategies while keeping FCA CONC guidance and Consumer Duty front of mind.