Collections Agent

Michael Page (UK); Sheffield; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading financial services organization is seeking a Telephone Collector to engage with customers regarding their accounts and repayment plans. The role involves maintaining accurate records, adhering to regulations, and delivering high-quality customer service. The successful applicant will have experience in collections, strong communication skills, and a customer-centric approach. Competitive salary and comprehensive training opportunities are offered in a supportive team environment.

Benefits

Competitive salary and benefits package

Comprehensive training and career development opportunities

Professional and supportive team environment

Competitive holiday leave

Qualifications

• Knowledge of financial services industry.
• Previous experience in a collections role.
• Ability to work in a fast-paced environment.

Responsibilities

• Engage with customers to discuss their accounts and arrange repayment plans.
• Maintain accurate records of customer interactions.
• Identify opportunities to support customers in financial difficulty.

Skills

Communication skills

Problem-solving skills

Job description

• Large number of roles available.
• Immediate start.

About Our Client

Our client is a large organisation in the Financial Services sector. Renowned for their commitment to delivering excellent customer service, they have a strong reputation for their professional development programmes and their emphasis on employee well being.

Job Description

• Engage with customers to discuss their accounts and arrange suitable repayment plans
• Maintain accurate records of customer interactions and transactions
• Adhere to company policies and procedures, as well as legal regulations
• Cooperate with the team to achieve targets and improve customer service
• Identify opportunities to support customers in financial difficulty
• Deliver high-quality customer service in a professional and empathetic manner

The Successful Applicant

A successful Telephone Collector should have:

• Knowledge of financial services industry
• Previous experience in a collections role.
• Strong communication skills, both verbal and written
• Experience in managing accounts and customer relationships
• Ability to work in a fast-paced environment
• Excellent problem-solving skills with a customer-centric approach

What's on Offer

• Competitive salary and benefits package.
• Comprehensive training and career development opportunities
• A professional and supportive team environment
• Competitive holiday leave