Collections Agent

S1R Limited (Trading as Staff One); Sheffield; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player in Sheffield is seeking full-time Collections Agents to join their dynamic team. In this role, you will be responsible for making and receiving calls to recover outstanding debts while handling sensitive conversations with professionalism. The ideal candidate will have at least 2 years of experience in collections, possess excellent communication skills, and demonstrate strong IT proficiency. With a focus on career progression and ongoing training, this opportunity offers a supportive environment where your contributions will be valued. If you are ready to take the next step in your career with a forward-thinking company, this position is perfect for you.

Benefits

Uncapped Bonus

Pension

On-site Parking

Generous Holiday Entitlement

Casual Dress

On-going Training & Development

Qualifications

• 2 years experience in Collections or Credit control is required.
• Excellent communication and strong IT skills are essential.

Responsibilities

• Making and receiving calls to recover outstanding debts.
• Entering accurate information into the client’s database.

Skills

Communication Skills

Problem-Solving Abilities

IT Skills

Ability to Build Rapport

Job description

Staff One are delighted to be working alongside our client based in Sheffield. Our client is a well-established business, who work closely with various Banking and Commercial companies across the UK.

Due to growth, our client is now looking to recruit full-time Collections Agents, to work Monday to Friday 9-5.30pm.

The role:

1. Making and receiving telephone calls from businesses and individuals, to recover outstanding debts
2. Handling difficult conversations in a sensitive and professional manner
3. Ability to remain calm
4. Entering accurate information of conversations, and payment plans into our client’s database
5. Working to realistic KPI's
6. Accurately entering customer payment details into our client’s systems

Candidate Specification:

1. 2 years previous experience working within Collections or Credit control is required
2. Excellent communication skills
3. Strong IT skills
4. Problem-solving abilities
5. Ability to build rapport

Rewards:

1. Excellent base salary
2. Uncapped bonus
3. Progression
4. Pension
5. On-site Parking
6. Generous holiday entitlement
7. Casual dress
8. On-going training & development

If you would like a new career with a forward-thinking company, and you feel you have the relevant skills, please forward your up-to-date CV for consideration.