Telephone Collections Agent

Bristow and Sutor Group; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking motivated individuals for a full-time role in debt recovery. This position involves engaging with customers over the phone to arrange payment solutions, requiring excellent communication and problem-solving skills. With a supportive work environment and opportunities for bonuses based on performance, this role offers a path to a rewarding career. Join a dynamic team where your contributions matter, and enjoy a mix of professional growth and personal satisfaction as you help clients manage their debts effectively. If you're ready to take on challenges and thrive in a target-driven setting, this opportunity is perfect for you.

Benefits

Company Pension

Colleague Discount Scheme

Christmas Savings Scheme

Free On-Site Parking

Employee Assistance Programme

Attractive Bonus and Incentives

Death in Service Benefit

Qualifications

• Experience in call centre or credit control roles is essential.
• Strong communication skills required for effective customer interactions.

Responsibilities

• Make and receive calls to recover outstanding debts from customers.
• Maintain accurate records of conversations and payment agreements.

Skills

Call Centre Experience

Communication Skills

IT Skills

Problem-Solving

Target Orientation

Job description

Company Description

As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group – employing over 450 people in debt recovery throughout the UK.

We work with some of the largest retail, banking, and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Working shifts between 8am to 8pm - Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.

Salary wise, you can expect a basic salary of up to £25,000 (depending on experience) plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000+ per year.

Position

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts.
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
• Entering accurate records of conversations and payment agreements into a customer database.
• Following processes and guidelines regarding debt collection.
• Working in an open plan, contact centre environment – achieving personal and team targets.
• Accurately entering customer payment details into our systems - ensuring these are entered correctly the first time around.

Requirements

• Previous experience working in a call centre or credit control type role is important.
• Clear and confident communication skills – both writing/data entry and over the telephone.
• Being comfortable working to targets – earning more money based on your achievements.
• Strong IT skills – we use different technologies and systems and need you to pick these up quickly.
• Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations.
• Problem-solving abilities – able to ask the right questions to get the information you need.

Benefits

• Welcoming working environment.
• Casual smart dress code.
• Company pension.
• Colleague discount scheme.
• Christmas Savings Scheme.
• Free on-site parking.
• Employee Assistance Programme.
• Attractive bonus, incentives, and performance rewards.
• Death in service benefit.
• Hybrid working (subject to reaching required standards).

This is a full-time permanent role working 37.5 hours. Our office is based in the S3 Post Code Area!

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.