Collections Advisor — Hybrid Role & Training

Hilton-Baird Collection Services; Southampton; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Hilton-Baird Collection Services, part of FRP Advisory, is seeking Collections Advisors to join our growing team. You will manage a portfolio of live and overdue accounts for SME, corporate, lender and insolvency clients, making 50-80 calls per day, seeking timely payments and arranging payment plans when appropriate.

We offer a supportive, fast-paced environment with hybrid working and opportunities to pursue professional qualifications.

Qualifications

• GCSE or equivalent; business or accountancy qualifications are desirable.
• Knowledge of credit control and experience in collections or credit control roles (legal collections preferred).
• Excellent communication, listening and interpersonal skills.
• High attention to detail and computer proficiency (Word, Excel, Outlook, Sage or similar).
• Ability to work independently and as part of a team.

Responsibilities

• Take ownership and manage a portfolio of live and overdue accounts; make 50–80 calls per day.
• Obtain payments, resolve queries and agree payment plans when appropriate.
• Manage workload to meet business targets and team KPIs.
• Liaise with clients and provide updates on customer accounts.
• Maintain quality and professionalism while accurately controlling ledgers.
• Suggest improvements to processes to streamline collections.
• Perform against individual targets while contributing to team productivity.
• Escalate issues to the Collections Manager as needed.

Skills

Communication skills

Attention to detail

Independent worker

Team player

Punctual

Education

GCSE or equivalent

Tools

Word

Excel

Outlook

Sage

Job description

Hilton-Baird Collection Services, part of FRP Advisory, is seeking Collections Advisors to join our growing team. You will manage a portfolio of live and overdue accounts for SME, corporate, lender and insolvency clients, making 50-80 calls per day, seeking timely payments and arranging payment plans when appropriate.

We offer a supportive, fast-paced environment with hybrid working and opportunities to pursue professional qualifications.