Collections Advisor B2B

Worldpay (UK) Limited; Manchester; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Worldpay (UK) Limited in Manchester is seeking a Collections Advisor to join the SMB Collections team. You will proactively manage customer accounts with outstanding balances, recover arrears and deliver a customer‑focused service while upholding regulatory standards.

You’ll reinstate Direct Debits where possible, negotiate repayment arrangements and maintain accurate records. The role is hybrid with a 35 hour week, Mon-Fri, and a competitive salary plus a monthly commission bonus.

Qualifications

• Experience in Collections (Late or Early Arrears) or similar roles.
• Strong customer service and communication skills with empathy.
• Ability to adapt to change in a fast-paced, regulated environment.
• Proficient with IT systems and MS Office.

Responsibilities

• Proactively manage customer accounts with outstanding balances and recover arrears via phone and written communication.
• Serve as the first point of contact for customers in arrears with a professional, helpful service.
• Reinstate Direct Debits where possible and support One Call Resolution objectives.
• Negotiate repayment arrangements and maintain accurate customer records.

Skills

Collections experience

Customer service

Adapt to change

Regulated environment

IT skills

MS Office

Tools

Excel

Outlook

Word

Job description

Overview

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Collections Advisor to join our SMB Collections team in Manchester and help shape the future of global commerce.

What you’ll own

• Proactively manage customer accounts with outstanding balances, recovering arrears through effective telephone and written communication.
• Serve as the first point of contact for customers in arrears, delivering a professional, helpful and customer-focused service.
• Reinstate Direct Debits wherever possible, supporting the achievement of our One Call Resolution objectives.
• Demonstrate empathy and understanding when dealing with vulnerable customers, ensuring fair and appropriate outcomes.
• Negotiating & setting up repayment arrangements
• Accurately maintain customer records and complete all related administrative tasks in a timely manner.
• Ensure all activities are carried out in accordance with company policies, procedures and regulatory requirements, including FCA, ICO and FLA guidelines.
• Meet and exceed individual and team performance targets, including quality, productivity and collection KPIs.

What you’ll bring

• Experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
• Strong customer service & communication skills with the ability to empathise with people
• The ability to adapt to change in a fast-paced environment
• Experience working within a regulated organisation background
• Strong IT skills to navigate multiple platforms
• Experience of working with Microsoft Office - Word, Excel and Outlook

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Working pattern

• Hybrid Working option available – Friday and two other day per week office based, 2 days working from home.
• Working Pattern: 35 hours per week, Monday - Friday 9:30am – 4:30pm or 9:30am –5:00pm (shift dependant)

Compensation

Competitive salary plus up to £500 per month commission based bonus scheme