Collections Advisor

Lovey; Birmingham; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Bonus

Job summary

Lovey is seeking a Collections Advisor for its Central Birmingham office-based team. You will manage a portfolio of B2B arrears accounts, contact customers by phone, email, and written communication, and negotiate repayment plans to drive recovery outcomes.

The role offers £30,000–£35,000 per year plus a bonus, with structured training and clear progression within a fast-growing fintech company.

Qualifications

• Experience within the fintech or wider financial services sector, particularly in a lending, brokerage, or SME finance environment in a similar role.
• Target-driven mindset with a strong desire to achieve results.
• Confident communicator, comfortable handling challenging conversations.
• Resilient, motivated, and able to perform under pressure.
• Strong organisational skills and attention to detail.
• Positive attitude with a willingness to learn and improve.

Responsibilities

• Manage a portfolio of B2B customer accounts in arrears
• Proactively contact customers via phone, email, and written communication
• Negotiate payment plans and drive successful debt recovery outcomes
• Work towards and exceed monthly collection targets
• Assess customer situations and apply effective collection strategies
• Accurately record all customer interactions and agreements
• Escalate complex or high-risk cases where appropriate
• Ensure full compliance with financial regulations and internal policies
• Contribute to a high-performance, target-driven team culture

Skills

Target-driven

Communication

Resilience

Organisational skills

Attention to detail

Willingness to learn

Job description

Location: Central Birmingham, Full-Time Office Based

About Lovey

Lovey is a leading UK online finance broker and lender, dedicated to helping SMEs access fast, flexible funding. Since 2016, we've supported thousands of businesses through our technology-driven platform and customer-first approach.

We're proud to be one of the UK's fastest-growing finance companies, a certified Great Place to Work, and to hold an outstanding 4.9★ Trustpilot rating. As we continue to scale, we're expanding our high-performing collections team and are looking for ambitious individuals to join us.

Collections Advisor

Salary: £30,000 - £35,000 + Bonus

Location: Central Birmingham, Full-Time Office Based

About Lovey

Lovey is a leading UK online finance broker and lender, dedicated to helping SMEs access fast, flexible funding. Since 2016, we've supported thousands of businesses through our technology-driven platform and customer-first approach.

We're proud to be one of the UK's fastest-growing finance companies, a certified Great Place to Work, and to hold an outstanding 4.9★ Trustpilot rating. As we continue to scale, we're expanding our high-performing collections team and are looking for ambitious individuals to join us.

Requirements

We are looking for a driven and target-focused Credit Controller to join our fast-paced, high-energy team.

This is an excellent opportunity for someone who thrives in a performance-driven environment and wants to build strong negotiation and communication skills.

You'll manage your own portfolio of arrears accounts, working directly with business customers to recover outstanding balances and agree sustainable repayment solutions. You'll be supported with structured training and clear performance expectations to help you succeed in the role.

Key Responsibilities

• Manage a portfolio of B2B customer accounts in arrears
• Proactively contact customers via phone, email, and written communication
• Negotiate payment plans and drive successful debt recovery outcomes
• Work towards and exceed monthly collection targets
• Assess customer situations and apply effective collection strategies
• Accurately record all customer interactions and agreements
• Escalate complex or high-risk cases where appropriate
• Ensure full compliance with financial regulations and internal policies
• Contribute to a high-performance, target-driven team culture

About You

• Experience within the fintech or wider financial services sector, particularly in a lending, brokerage, or SME finance environment in a similar role
• Target-driven mindset with a strong desire to achieve results
• Confident communicator, comfortable handling challenging conversations
• Resilient, motivated, and able to perform under pressure
• Strong organisational skills and attention to detail
• Positive attitude with a willingness to learn and improve

What We're Looking For

We're looking for ambitious, energetic individuals who enjoy working towards targets and being part of a high-performance team. If you're motivated by results and thrive in a fast-paced environment, you'll fit right in at Lovey.