Collections Administrator

Abound; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the financial services sector is seeking a full-time Collections Administrator to manage delinquent accounts. This hybrid role requires strong attention to detail, intermediate Excel skills, and knowledge of FCA regulations. Benefits include equity in the company, 25 days of holiday, and free gym membership.

Benefits

Equity in the company

Hybrid working model

25 days holiday + 8 bank holidays

2 paid volunteering days

Paid sabbatical after 4 years

Employee loan

Free gym membership

Electric vehicle salary sacrifice scheme

Team wellness budget

Qualifications

• Background in Financial Services back-office administration.
• Good understanding of FCA regulation including CONC7 and DPA.
• Familiar with debt solutions like DMPs, IVAs, Trust Deeds.

Responsibilities

• Manage delinquent accounts through the collections strategy.
• Completing reconciliation of customer loans.
• Liaise with customers and their third party representatives.

Skills

Attention to detail

Team player

FCA regulation knowledge

Intermediate Microsoft Excel

Debt solutions awareness

Job description

About Abound

We’re on a mission to make affordable loans available to more people. Using the power of Open Banking, we have built state-of-the-art technology that allows us to look beyond traditional credit scores and offer fairer credit to people ignored by traditional lenders.

We have two parts of our business. On the consumer side, we have Abound. Abound has proven that our approach works at scale, with over £650 million lent to-date. While other lenders only look at your credit score, we use Open Banking to look at the full picture – what you earn, how you spend, and what’s left at the end.

On the B2B side, we have Render. Render is our award-winning software-as-a-service platform that allows Abound to make better, less risky lending decisions. And less risky decisions mean we can offer customers better rates than they can usually find elsewhere. We’re taking Render global so that more companies, from high-street banks to other fintechs, can offer affordable credit to their customers.

Abound the role

This is a full-time Collections Administrator role with hybrid working (minimum 3 days per week in the office in South Manchester/Cheshire).

The role will be responsible for managing delinquent accounts as they flow through the collections strategy. Day-to-day tasks include administration and reconciliation tasks, updating case management systems, reviewing and processing both hard copy and digital correspondence and liaising with third parties.

Who you are

• A background in Financial Services back-office administration, who has worked in a team(s) supporting retail customers.

• Have a good understanding of FCA regulation including CONC7 and DPA requirements

• Have an awareness of the broad range of debt solutions i.e. Payment Arrangements, DMPs, IVAs, Trust Deeds, DROs, Breathing Space etc.

• Intermediate Microsoft Excel skills (able to complete VLOOKUP, Pivot tables, linking sheets etc.)

• Experience in following pre-defined procedures across multiple IT systems and a strong attention to detail with strong attention to detail and consistency

• A team player who will help as required to deliver tasks within the team SLAs

• Familiar with KPIs and targets and quality assurance requirements

• A flexible team member who can adapt quickly to changing requirements and business demands

What you'll be doing

• Collections administration, managing delinquent accounts as they flow through the collections strategy

• Reconciliation of customer loans and completing admin work in line with pre-defined procedures

• Updating case management systems

• Reviewing and processing hard copy and digital correspondence

• Liaising with customers and their third party representatives, e.g., Field suppliers, debt collection agencies, insolvency portfolio managers

• Assessing customer affordability using our industry leading Open Banking software
  
  

What we offer

• Everyone owns a piece of the company - equity

• Hybrid with 3 days a week in the office

• 25 days’ holiday a year, plus 8 bank holidays

• 2 paid volunteering days per year

• One month paid sabbatical after 4 years

• Employee loan

• Free gym membership

• Save up to 60% on an electric vehicle through our salary sacrifice scheme with Loveelectric

• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering