Collections Specialist

Kenton Black; Blackburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

Kenton Black Finance is hiring a Collections Specialist in Blackburn. This full-time role involves handling incoming and outgoing calls, managing debt collection processes, and ensuring compliance with regulations. The company offers a supportive environment, emphasizing team collaboration and personal development. Benefits include generous annual leave and pension contributions.

Benefits

25 days of annual leave

Life insurance

Health care cash plan

Income protection

Sick pay

Qualifications

• Residing in the UK, UK-based experience required.
• Proven debt collection experience essential.
• Ability to handle high-pressure situations effectively.

Responsibilities

• Handle calls from customers and ensure compliance with guidelines.
• Process payments and manage arrears calls.
• Assist in training new staff and manage administrative tasks.

Skills

Resilience

Team player

Diligence

Financial skills

Analytical skills

Negotiation skills

Telephone skills

Attention to detail

Education

Experience in debt collection

Administration experience within finance

Advanced knowledge of Asset Finance

Job description

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This range is provided by Kenton Black. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

**YOU MUST BE RESIDING IN THE UK CURRENTLY, HAVE UK BASED EXPERIENCE AND NOT REQUIRE A SPONSORSHIP TO APPLY FOR THIS POSITION, PLEASE OTHERWISE DO NOT APPLY AS YOUR APPLICATION WON’T BE PROCESSED**

You must meet all the ‘essential criteria’ also for your application to be considered.

Company details and job overview:

Kenton Black Finance are currently recruiting for a Collections Specialist on behalf of a business that is based in the Blackburn area. This company employs about 135 staff, has a turnover of circa 100 million pounds, and has been operating for over 40 years. You would join a team of 7 staff and have a "can do" attitude. The benefits include 25 days of annual leave, life insurance, income protection and sick pay.

Your new role as the Collections Specialist:

• Deal appropriately with all incoming calls from customers, brokers, agents, solicitors and third parties to ensure that data protection and money laundering guidelines are always followed.

• Make outbound calls during the role and ensure that best practice and appropriate telephone manner is used on all occasions.

• Handle arrears telephone calls from failed direct debits escalating to repossession calls.

• Escalate the appointment of agents or solicitors when deemed appropriate to repossess the Company's assets.

• Deal with the Administration/Liquidation of businesses, knowing what action to take and when.

• Process credit and debit card payments using an online system.

• Ensure legal notices and statements produced and issued daily.

• Investigate customers and assets using the available online tools.

• Deal with all administration correspondence assigned.

• Assist in the training of new staff as assigned.

Experience & Skills required to apply:

• Resilient - able to deal with high pressure situations

• Team player - self motivated, positive “can do” attitude, a never give up approach, and a drive to succeed

• Diligent – acute attention to detail and investigative mind.

• Help to promote a positive and inclusive environment.

• Financial, analytical, and numerical skills

• Demonstrable writing skills

• Demonstrable telephone skills including negotiation skills

• Advanced experience in debt collection

• Administration experience within a financial background

• Advanced knowledge of Asset Finance and associated financial products

• Excel data collation for reporting purposes

Salary & Benefits on offer:

• 25 days of annual leave, plus bank holidays. Initially, the company will contribute 3% towards your pension, but when you've worked for the company for 2 years, they will then contribute 5%, or match your contribution up to 10%.

• Life insurance (4 x salary).

• A health and well-being programme that includes a health care cash plan.

Kenton Black Finance operate across the UK as a market leading recruitment partner, specialising in the attraction of finance talent across both permanent and interim requirements. With a team of dedicated experts, each with longevity operating in the finance arena, we maintain a proven track record and have established partnerships with businesses both large, small and those in their infancy. Market leaders, we provide recruitment solutions from entry level finance to directorship professionals. Operating from local offices in Manchester, Leeds, Liverpool, Birmingham, London, Aberdeen and Glasgow, Kenton Black Finance remain a dynamic and effective recruitment partner who represent and attract only the finest finance talent in the local area and across the UK.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

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