Colleague Relations Business Partner

Lowell; Leeds; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Flexible benefits

Hybrid working

Free onsite parking

Holiday buy scheme

Life assurance

Wellbeing initiatives

Employee networks

Job summary

Lowell is seeking a HR Business Partner to work in a hybrid Leeds environment, collaborating with managers and team leaders to manage employee relations with care and commercial focus.

You will handle complex ER cases, build manager capability, identify trends and influence improvements across the organisation, contributing to a supportive and high‑performing workplace.

Qualifications

• Strong experience in Employee Relations or Colleague Relations within a fast-paced business.
• Confidence handling complex disciplinary, grievance, absence and performance matters.
• Experience partnering operational leaders, ideally in contact centre or operations.
• Excellent judgement balancing colleague experience, policy, and business needs.
• Practical communicator with ability to influence and build trust quickly.
• Proactive, solutions-focused mindset with ability to turn insights into improvements.

Responsibilities

• Navigate complex ER cases with confidence and commercial focus.
• Be a visible, hands-on adviser to managers and team leaders.
• Build manager capability and spot trends to drive improvements.
• Support changes and help shape colleague relations delivery.

Skills

Employee Relations

Colleague Relations

Disciplinary & Grievance

Performance Management

Operational partnership

Communication & Influence

Change management

Job description

Summary

Job Description

HR Business Partner

Location: Thorpe Park, Leeds,Hybridworking.

Join us as a HR Business Partner at the heart of our operations, where you’ll work side by side with Managers and Team Leaders to navigate complex and sensitive ER cases with confidence, care and commercial focus. You’ll be a visible, hands‑on presence in the office, building strong, trusted relationships and becoming the go‑to adviser for real‑time support — guiding, challenging and developing leaders to take ownership of people matters.

Thriving in a fast‑paced, evolving environment, including periods of change, you’ll balance colleague experience, policy and business risk while driving fair and consistent outcomes. Alongside managing complex cases, you’ll build manager capability, spot trends, and influence improvements, making this a fantastic opportunity for someone looking to grow their impact and shape how colleague relations is delivered.

What we are looking for:

• Strong experience in Employee Relations or Colleague Relations within a fast-paced business
• Confidence supporting complex and sensitive cases, including disciplinary, grievance, absence and performance matters.
• Experience partnering operational leaders, ideally within a contact centre or operations environment.
• Excellent judgement, with the ability to balance colleague experience, policy, commercial risk and business needs.
• A confident, practical communicator who can influence, challenge and build trust quickly.
• A proactive, solutions-focused mindset, with the ability to spot themes and turn insight into meaningful improvements.
• Energy, curiosity and real drive to contribute, make an impact and help shape how colleague relations is delivered.

What you’ll get:

• A discretionary annual bonusto reward your impact
• 3% flexiblebenefitsthat you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
• Hybrid workingfor the best of both worlds—collaboration and focus.
• Free onsite parking, saving you time and money.
• Recharge and refreshopportunitieswith 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.
• Peace of mindwith life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing–with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at workby joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So, who are we?

We’re on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the third-year running). Why? Because of the people who work here. Warm, welcoming, and super‑talented. It’s our people that make us great.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.

Ready to join us?

At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability -if you're passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.