Colleague Centre Advisor (Employee Relations & HR)

Kingdom; Newton-with-Scales; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary £29,000 per year

24 days annual leave + public holidays

Pension scheme with employer/employee

Death in Service Benefit

Kingdom Academy access

Career development opportunities

Job summary

Kingdom is recruiting a Colleague Centre Advisor for its Head Office in Newton-le-Willows. The role involves expert employee relations guidance, policy enforcement and support for managers across the business.

Key duties include handling disciplinary and absence cases, supporting restructures, and ensuring legal compliance while promoting a positive colleague experience. A full-time permanent position offering a competitive package.

Qualifications

• Essential Requirements: Minimum of 2 years' experience within a HR, People or Office Management role.
• Experience managing employee relations cases and strong communication with stakeholders.
• Proficiency in Microsoft Office including Word and Excel; ability to prioritise in a busy environment.

Responsibilities

• Provide advice on company policies to all levels of the business and manage employee relations casework.
• Support organisational change initiatives, restructures and redundancies in line with legislation.
• Maintain accurate records and respond to management queries; assist Head of Colleague Centre with projects.

Skills

HR experience

Employee relations

Stakeholder management

Communication skills

Organisational skills

Discretion

Problem solving

Education

CIPD Level 5

Tools

MS Office

Word

Excel

HR software

Job description

Colleague Centre Advisor

Location: Kingdom Headquarters, Newton-le-Willows
Hours: 37.5 Hours Per Week
Working Pattern: Monday to Friday, 9:00am to 5:00pm or to meet the demands of the business
Contract: Full Time, Permanent
Salary: £29,000 Per Year

Kingdom is looking to recruit an experienced and professional Colleague Centre Advisor to join our Colleague Centre at our Head Office in Newton-le-Willows.

The Colleague Centre Advisor is responsible for providing expert Employee Relations and colleague support across the business, ensuring company policies and procedures are applied consistently, fairly and in line with current employment legislation. The role manages a broad range of colleague matters from start to finish, including disciplinary, grievance, absence management and long-term sickness cases, while supporting organisational change initiatives such as restructures and redundancies.

Working as part of the Colleague Centre, you will partner with managers and stakeholders across the business to provide professional guidance and support on employee relations matters. You will play a key role in maintaining compliance, promoting best practice and helping to create a positive colleague experience throughout the employment lifecycle.

This is an excellent opportunity for an experienced HR professional who thrives in a fast-paced environment and is passionate about supporting colleagues while maintaining high standards of employee relations, compliance and service delivery.

Key Responsibilities

Employee Relations

• Provide advice and guidance on company policies and procedures to all levels of the business.
• Manage disciplinary, grievance and third-party removal processes from start to finish.
• Take ownership of long-term sickness and absence management cases.
• Support managers with employee relations matters, ensuring consistency and legal compliance.
• Promote a positive Employee Relations culture across the business.
• Coach and support stakeholders in delivering best practice approaches to people management.

Change Management

• Work with key stakeholders and departments to support organisational change initiatives.
• Assist with restructures, redundancies and business change programmes.
• Ensure all change activities are managed in line with legislation and company procedures.

Administration

• Manage employee relations casework and maintain accurate records.
• Respond to general colleague and management queries.
• Complete ad-hoc administration requests and reporting requirements.
• Support the Head of Colleague Centre with projects and business initiatives.

General Responsibilities

• Actively promote equality, diversity and inclusion in all areas of work.
• Maintain strict confidentiality when handling sensitive information.
• Take responsibility for personal and professional development.
• Support wider business objectives and undertake any reasonable duties relevant to the role.

About Kingdom

The Kingdom Group delivers award‑winning service solutions with care across the specialist sectors of Security, Cleaning, Recruitment and Training. With revenues exceeding £300 million and a talented workforce of more than 11,500 colleagues, each division operates as a specialist in its field while benefiting from shared values, systems and central support.

This allows us to provide flexible, integrated solutions while maintaining exceptional service quality and strong customer relationships.

Our National Support and Command Centre is based in Merseyside, supported by regional offices in Edinburgh, Glasgow, Birmingham, London and Belfast, enabling us to support clients across more than 5,000 sites nationwide. Internationally, Kingdom continues to expand with a growing presence in India.

At Kingdom, we are building a people‑powered, united group that puts people at the heart of everything we do.

What We're Looking For

Essential Requirements

• Minimum of 2 years' experience within a HR, People or Office Management role.
• Working knowledge of current employment legislation.
• Experience managing employee relations cases.
• Strong communication and stakeholder management skills.
• Excellent organisational, planning and time management abilities.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Ability to prioritise workloads and meet deadlines in a busy environment.
• A full five-year checkable employment history.
• Minimum of two employment references.
• Right to work in the UK.
• Satisfactory personal credit check.

Desirable Qualifications

• CIPD Level 5 qualification or equivalent.
• Experience using HR management systems.
• Other relevant professional qualifications.

Key Skills & Competencies

• Strong attention to detail and commitment to accuracy.
• Ability to work effectively in a challenging and changing environment.
• Excellent problem-solving and decision-making skills.
• Strong relationship-building and communication skills.
• Ability to work independently and collaboratively.
• Commitment to delivering high levels of service and professionalism.
• Understanding and promotion of equality, diversity and inclusion.
• Ability to identify and support the future priorities of the business.

Live Our Culture

We are looking for someone who:

• Demonstrates Kingdom's CARE values in everything they do.
• Thrives in a fast-paced, service‑led environment.
• Challenges the status quo and looks for better ways of working.
• Takes ownership and accountability for delivering results.
• Champions consistency, compliance and communication.
• Acts as a positive ambassador for the Kingdom brand.
• Is passionate about delivering service with care.

What We Offer

• Competitive salary of £29,000 per year.
• 24 days annual leave plus Public Holidays.
• An additional day's annual leave awarded each year for a 100% attendance record.
• Company Pension Scheme with 4% employee contribution and 4% employer contribution.
• Death in Service Benefit equivalent to 1x annual salary, payable as a fixed lump sum following successful completion of the trial period.
• Open access to Kingdom Academy providing best‑in‑class learning and personal development opportunities.
• Career development and progression opportunities.
• Supportive and collaborative working environment.
• Modern Head Office facilities based in Newton-le-Willows.
• Opportunity to work within a growing national organisation that values its people.

Why Join Kingdom?

Full range of benefits may vary depending on job role.

1. Earn Early, Stress Less - Access your wages when you need them.
2. Free Uniform & Equipment (where applicable) - Supporting a sense of belonging from day one.
3. Recognition That Matters - Weekly shout‑outs, rewards and colleague recognition schemes.
4. Colleague CARE Platform - Wellbeing support, colleague perks and benefits all in one place.
5. Grow Your Career - Clear pathways for learning, development and progression.
6. Bring a Friend - Earn bonuses through our colleague referral programme.
7. Give Back with Pride - Paid community and social value days.
8. Award-Winning Support - Join a team that has your back and genuinely CARES.