COINS System Support Analyst – Data Migration & Upgrades

Bellway; Newcastle upon Tyne; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Competitive annual bonus

Contributory pension scheme

25 days holiday, plus bank holidays

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

On-site parking

Job summary

Bellway is seeking a System Support Analyst to provide second-line support for the COINS platform at our Group Head Office in Newcastle upon Tyne. You will manage data integrity, oversee migrations, assist with integrations, and support third-party products and HMRC submissions.

Responsibilities include diagnosing issues, administering COINS, maintaining data repositories, and contributing to BI reporting. The role requires ITIL knowledge, SQL proficiency, and a proactive, collaborative mindset.

Qualifications

• Experience of working on major data migration projects for large customers.
• Experience of writing, testing and refining AI scripts, preferably within Virtuoso or a comparable AI-enabled platform.
• Systems support and administration experience.
• SQL query tools and databases.
• Power BI experience is desirable.
• Advanced Excel is desirable.

Responsibilities

• Develop a strong working knowledge of the COINS software.
• Managing and resolving issues/queries from Divisional Super Users.
• Diagnose and troubleshoot faults and determine best solutions, escalating serious issues to Business Systems & Processes Team/software provider/partner.
• System administration of the COINS system e.g. access rights, new user accounts etc.
• Manage and maintain Central Data Repository for use by divisions including new supplier requests.
• Monitoring and maintenance of the IT Service Desk solution. Develop use of this solution within the business and provide stakeholders with performance data and insight.
• Support system changes and upgrades to the COINS system, including provision of appropriate user acceptance testing evidence as directed.
• Document all test processes and ensure this documentation is kept current.
• Monitor replication processes from COINS to the SQL Server data warehouse for reporting requirements.
• Contribute to the development, testing and maintenance of AI scripts within Virtuoso.
• Assist in the development of COINS reporting and BI software to support robust reporting.
• Carry out any other reasonable tasks in accordance with business needs.

Skills

Data migration

SQL & databases

Power BI

AI scripting

System administration

Data integrity

Education

ITIL Foundation Certification

BCS Diploma (desirable)

Tools

Virtuoso

SQL Server

COINS

Excel (Advanced)

Job description

Bellway is seeking a System Support Analyst to provide second-line support for the COINS platform at our Group Head Office in Newcastle upon Tyne. You will manage data integrity, oversee migrations, assist with integrations, and support third-party products and HMRC submissions.

Responsibilities include diagnosing issues, administering COINS, maintaining data repositories, and contributing to BI reporting. The role requires ITIL knowledge, SQL proficiency, and a proactive, collaborative mindset.