Coffee Shop Manager

Boundary Outlet; Walsall; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Coffee Shop Manager to lead a vibrant team and create exceptional dining experiences. This role involves overseeing daily operations, managing staff, and ensuring compliance with health and safety standards. The ideal candidate will have proven managerial experience in a café environment, strong leadership skills, and a commitment to delivering outstanding customer service. Join this dynamic team and enjoy a rewarding career with competitive benefits, including a company pension scheme and subsidized meals.

Benefits

Company Pension Scheme

Employee Assistance Programme

Long Service Awards

Store Discount

Free Parking

Social working hours

Subsidized Meals

Learning & Development Training

Qualifications

• Proven experience in a managerial role within a café or coffee shop.
• Strong leadership and team-building skills are essential.

Responsibilities

• Manage and motivate the coffee shop team for excellent customer service.
• Oversee staff recruitment, training, and performance management.

Skills

Team Leadership

Customer Service

Budget Management

Food Hygiene Knowledge

Communication Skills

Problem-Solving

Job description

Coffee Shop Manager

Reference - BYOT191354
Expiry date - 05/06/2025
Location - Walsall
Salary - To Be Discussed at interview


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Job Title: Coffee Shop Manager
Location: Walsall, West Midlands
Hours: 40 hours a week working 5 days out of 7

About Us:
Boundary Outlet is more than a shopping destination – we offer customers the chance to relax and enjoy high-quality refreshments in our welcoming coffee shop. We’re looking for a passionate and experienced Coffee Shop Manager to lead the team and ensure an exceptional dining experience.

Role Overview:
As the Coffee Shop Manager, you’ll be responsible for the day-to-day operations of the coffee shop, leading the team to deliver outstanding customer service and high-quality food and beverages. You’ll oversee staffing, stock management, and performance, ensuring the coffee shop runs smoothly and efficiently while meeting business targets.

Key Responsibilities:

• Manage and motivate the coffee shop team, ensuring excellent customer service is delivered at all times.
• Oversee staff rotas, recruitment, training, and performance management.
• Monitor stock levels, place orders, and minimise waste to control costs.
• Ensure compliance with food hygiene, health and safety, and company standards.
• Handle customer feedback and address any issues promptly and professionally.
• Drive sales and profitability by promoting menu items and upselling.
• Maintain cleanliness and presentation standards across the coffee shop.

What We’re Looking For:

• Proven experience in a managerial role within a café, coffee shop, or similar environment.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Ability to manage budgets, stock, and staffing effectively.
• Knowledge of food hygiene and health and safety regulations.
• A proactive and problem-solving mindset with attention to detail.

The Perks:

• Company Pension Scheme
• Employee Assistance Programme
• Long Service Awards
• Store Discount
• Free Parking
• Social working hours (aligned to Retail Store opening times)
• Subsidisied Meals
• Learning & Development Training

Apply now Back

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