Coffee Shop Manager

TN United Kingdom; Hungerford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Coffee Shop Manager to lead a passionate team in delivering exceptional customer experiences. This role involves overseeing daily operations, ensuring compliance with health and safety standards, and fostering a positive work environment. You will be responsible for driving sales, managing budgets, and coaching your team to excel. With a rich history and commitment to quality, this company offers a thriving culture and numerous benefits, making it an exciting opportunity for those looking to make a difference in a customer-focused setting.

Benefits

Generous annual leave entitlement

50% discount in Restaurants

Access to Wagestream

Access to Retail Trust

Access to Dobbies Academy

Thriving culture

Qualifications

• Proven management experience in a coffee shop or restaurant environment.
• Strong commercial awareness and ability to drive sales.

Responsibilities

• Oversee daily operations of the coffee shop with a focus on customer satisfaction.
• Lead and develop the team while ensuring compliance with health and safety regulations.

Skills

Management Experience

Commercial Awareness

Coaching and Training

Adaptability

Positivity

Job description

We're recruiting for a Coffee Shop Manager to join the Dobbies Team. Working closely with the General Manager, you’ll effectively manage the day-to-day operation of the Coffee Shop by leading an engaged team, fulfilling best-in-class customer experience and smashing your commercial targets by delivering tasty food, maintaining operational standards and ensuring food hygiene.

Responsibilities

• Overseeing the fast-paced busy coffee shop operation, taking responsibility for putting our customers first and delivering results.
• Taking the lead in creating a great place to work for everyone on a day-to-day basis whilst thinking ahead to ensure your team have a development journey with Dobbies.
• Sparking your team’s passion for delivering the best customer experience possible by creating a brilliant customer journey.
• Working closely with our central support teams, maintaining top-notch communication, stock supply and response.
• Ensuring compliance and health & safety regulations are carried out, whilst caring for employee and customers' welfare at all times.

Qualifications

• You’ll bring coffee shop or restaurant expertise with proven experience of management within this environment.
• Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working.
• Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe center environment.
• Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements.
• Positivity managing change, you'll lead the team through each season with care and motivation to deliver the best.
• Can demonstrate our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of payday, save for future and financial advice.
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.

About Us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all year round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.