Coffee Shop Manager

Dobbies Garden Centres Ltd; Hungerford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Coffee Shop Manager to lead a vibrant team in delivering exceptional customer experiences. This role involves overseeing daily operations, ensuring compliance with health and safety regulations, and fostering a positive work environment. You will be responsible for driving sales and managing budgets while creating a culture of development and teamwork. Join a passionate and diverse team dedicated to making a positive impact in the community and enjoy generous benefits, including discounts and professional development opportunities. If you thrive in a fast-paced environment and have a passion for customer service, this is the perfect opportunity for you.

Benefits

Generous annual leave entitlement

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Access to Retail Trust

Access to Dobbies Academy

Employee wellbeing platform

Qualifications

• Proven experience in coffee shop or restaurant management.
• Strong commercial awareness and ability to drive sales.

Responsibilities

• Oversee daily operations of the coffee shop ensuring customer satisfaction.
• Lead and develop the team to deliver a first-class customer experience.

Skills

Management Experience

Commercial Awareness

Coaching and Training

Adaptability

Customer Service

Job description

We're recruiting for a Coffee Shop Manager to join the Dobbies Team. Working closely with the General Manager, you’ll effectively manage the day to day operation of the Coffee Shop by leading an engaged team, fulfilling best in class customer experience and smashing your commercial targets by delivering tasty food, maintaining operational standards and ensuring food hygiene.

Responsibilities

• Overseeing the fast-paced busy coffee shop operation, taking responsibility for putting our customers first and delivering results.
• Taking the lead in creating a great place to work for everyone on a day to day basis whilst thinking ahead to ensure your team have a development journey with Dobbies.
• Sparking your team’s passion for delivering the best customer experience possible by creating a brilliant customer journey.
• Working closely with our central support teams, maintaining top notch communication, stock supply and response.
• Ensuring compliance and health & safety regulations are carried out, whilst caring for employee and customers welfare at all times.

Requirements

• You’ll bring coffee shop or restaurant expertise with proven experience of management within this environment.
• Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working.
• Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment.
• Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements.
• Positivity managing change, you'll lead the team through each season with care and motivation to deliver the best.
• Can demonstrate our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for future and financial advice.
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.

About Us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.