Co-Ordinator

Caring Hearts Ltd; Paisley; On-site; GBP 23,500 - 25,500; Full time

Job summary

Caring Hearts Limited is seeking a Care Co-ordinator to lead care staff and manage day-to-day operations from our East Dunbartonshire branch. The role involves line management, workload planning, staff development and ensuring services meet contract requirements.

Responsibilities include coordinating care with external professionals, maintaining records, on-call duties, and ensuring high standards of care in line with Health & Safety and regulatory guidance.

Qualifications

• Good command of the English Language – Written and Spoken.
• Registered or willingness to complete SVQ Level 3 in care.
• SCQF Level 7.
• Supervisory or management qualification as directed in SSSC guidance.

Responsibilities

• Participate in multi-disciplinary assessment and planning of Service User care.
• Coordinate with external professionals to ensure best-practice care delivery.
• Report weekly activity levels and outcomes to the Service Manager.
• Provide staff development, training and performance appraisals.
• Maintain care plans and records per policy and audit requirements.
• Develop and manage a duty rota meeting service needs.
• Dispense medication following service policies and procedures.
• Engage in on‑call duties to provide a 24/7 service.

Skills

English proficiency

People leadership

Staff development

Rota planning

Communication with families

Computer literacy

Education

SVQ Level 3 in care

SCQF Level 7

Supervisory/management qualification (SSSC)

English language (written/spoken)

Tools

Data entry

General office software

Job description

Caring Hearts Limited is a privately run care company which provides a wide range of care and support services for adults and elderly individuals in their homes. Our mission is to provide all the people we support with the highest standards of care while also aiming to enhance their quality of life. We aim to ensure that all our carers preserve their dignity and self-respect, which includes accounting for every person’s cultural, social, and religious needs.

We are looking for a Coordinator to join our team to assist in the day-to-day operation of the business. This post holder will provide leadership to care staff within the service, provide care in accordance with current best practices, and manage a team of home care workers. The role involves direct line management, weekly workload management, supervising care delivery, staff development, training and appraisal, and ensuring services meet purchase order or private contract requirements. The position is based in our East Dunbartonshire branch. Salary will be between £23,500 and £25,500 per year depending on experience.

Responsibilities

• Participate, as required, in the multi-disciplinary assessment of Service User needs and the subsequent planning of Service User care, ensuring that service users are at the heart of the care delivery and that their wishes and preferences enhance their wellbeing.
• Define special care needs based upon identification of specific clinical problems, and monitor and review as appropriate.
• Coordinate with external organisations (CPNs, chiropodists, GPs and other nursing professionals) to organise and coordinate care delivery in accordance with current best practices, policy, and regulatory requirements.
• Report to the Service Manager on a weekly basis on activity levels and outcomes for Service Users.
• Participate in staff development, training and performance appraisals, ensuring that all staff contribute to the efficient running of the service and supervise staff.
• Provide written reports of all complaints, accidents, incidents, and untoward events in accordance with written policies.
• Keep abreast of new developments in care and of the philosophies and policies of the contracting authority, communicating the same to staff and modifying policies as needed.
• Ensure that day-to-day care services are operated in accordance with Health & Safety legislation and best practice guidance.
• Conform to the company code of professional conduct in relation to the operation of the home care service.
• Participate in Staff, Team, and Quality Management Review Meetings as directed by the Branch Manager.
• Engage in on‑call duties as required to provide a 24/7 service.
• Be registered with the SSSC and work within the Code of Practice.

Education and Qualifications

• Good command of the English Language – Written and Spoken.
• Registered or willingness to complete SVQ Level 3 in care.
• SCQF Level 7.
• Supervisory or management qualification as directed in SSSC guidance.

Skills

• Maintain all care plans and records in accordance with service policy and audit care records following company policy to ensure compliance.
• Develop and maintain a duty rota that meets the needs of service users.

Leadership Skills

• Induct and orientate new employees to the job role and service.
• Organise and plan supervisions and appraisals for care staff.
• Oversee staff providing support to service users with daily tasks, including bathing, eating, dressing, grooming, and bathroom use.
• Dispense medication following service policies and procedures.
• Ensure that staff have the relevant skills, knowledge, and resources related to the opportunities and needs of each service user.
• Communicate any problems, concerns, or changes to service users’ family members as needed.
• Recognise the importance of effective communication within the multidisciplinary team, with service users and their families, and respond accordingly.
• Ensure each staff member is introduced to the service user before or at the beginning of the first visit, and that the service user always knows who to expect.

Problem‑solving Skills

• Plan, develop, implement, and assess approaches to promote health and wellbeing, and recognise and report situations requiring protection.
• Manage travel delays and staff shortages to minimize impact on service users, mitigating distress and insecurity.

Experience

• Previous experience in a similar environment.
• Previous experience in a supervisory role.
• Experience working with service users with additional support needs.
• Knowledge of rota planning, ensuring adequate staff on duty with correct skill mix and fair allocation of off duty/annual leave.
• Computer literacy and data entry experience.
• Driving licence required: 1 year.
• Care Coordinator experience: 1 year desired.

Values‑based Personal Qualities

Working Together

• Involve service users, families, external agencies, and colleagues.
• Speak up when things go wrong.

Respect and Dignity

• Understand person‑centred care and treat people as individuals, respecting choices.
• Promote independence and appropriate risk‑taking.

Everybody Counts

• Ensure no one is discriminated against or excluded.
• Understand human rights and their impact on care delivery.
• Facilitate people to speak up about concerns and act upon them.

Commitment to Quality of Care

• Strive for quality in everything we do.
• Accept criticism and focus on improvement.
• Seek new learning opportunities and recognise limits of skills and knowledge.

Compassion

• Treat people with kindness.
• Understand the importance of empathy in all areas of employment.
• Provide a caring service, respecting the values of others.

Improving Lives

• Focus on how things could be done better and share ideas.
• Understand wellbeing and what is important to people using the service.
• Improve outcomes for people.
• Ensure appropriate services are provided for people using the services.

Rehabilitation of Offenders Act 1974

Caring Hearts Scotland aims to promote equality of opportunity and is committed to treating all applicants fairly regardless of ethnicity, disability, age, gender, gender re‑assignment, religion or belief, sexual orientation, pregnancy or maternity, and marriage or civil partnership. Caring Hearts Scotland undertakes not to discriminate unfairly against applicants on the basis of a criminal conviction or other information declared. Answering ‘yes’ to the question when prompted in the application form will not necessarily prevent employment; it will depend on the relevance of the information provided in relation to the nature of the position and particular circumstances.

Safeguarding

Only the recruitment process will see this section, and it will be treated with the strictest confidentiality.

Equity, Diversity and Equality Policy

Caring Hearts Limited is committed to treating all applicants fairly and without discrimination. The company will not discriminate unfairly on the basis of any protected characteristic. All applicants will be assessed in a fair and consistent manner.