Ecommerce Design Specialist

Citrus-Lime Limited; Manchester; Hybrid; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Private healthcare

31 days holiday

Annual pay reviews

Job summary

Citrus-Lime Limited in Manchester City Centre is seeking an experienced Web Designer to deliver mobile-first ecommerce sites for retail clients. You will apply UX/UI principles, ensure brand consistency, and explore AI-powered tooling to boost efficiency and outcomes.

With 4+ years in ecommerce or web design, you will manage multiple projects, collaborate with stakeholders, and use Figma/Adobe Creative Suite and analytics to drive performance and growth.

Qualifications

• Experience in ecommerce or web design, minimum 4 years.
• Experience delivering projects to client briefs and managing multiple projects.
• Proficiency with Figma or Adobe Creative Suite.

Responsibilities

• Design and deliver ecommerce websites for clients within agreed timeframes.
• Apply UX/UI design principles to create intuitive, responsive experiences.
• Advocate best practice and ensure brand consistency across devices.
• Manage multiple projects and priorities with high-quality output.
• Monitor performance with analytics and provide actionable recommendations.

Skills

Ecommerce design

UX/UI design principles

Client-facing communication

Project management

AI tools familiarity

WCAG accessibility knowledge

Tools

Figma

Adobe Creative Suite

Google Analytics

SEMrush

Google Search Console

AI tooling (automation)

Job description

Reporting to: Head of Customer Onboarding

Citrus-Lime is an exciting high-growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large tech giants. We are profitable and growing fast.

Our customers are retailers in the outdoor sector, from Cycle through to Equestrian.We’verevolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at theearly stagesof internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe andbeyond.

About the Role

Youwillbe responsible fordesigning high-quality, mobile-responsive ecommerce websites on behalf of our retail clients. You will play a key role in delivering exceptional digital experiences thatrepresentour clients’ brands, support their commercial goals, and reflect best practice in modern web design.

You will be proactive in enhancing efficiency across the team by embracing and developing AI-powered tools and widgets, staying ahead of emerging trends, and continuously developing your own skills and knowledge. As a specialist, you will bring a depth ofexpertisethat elevates the standard of work across the team and supports clients in achieving their digital ambitions.

Key Responsibilities

• Design and deliverwebsites for new and existing clients within agreedtimeframes, ensuring a high standard of quality, mobile responsiveness, and alignment with client requirements.
• Apply strong UX/UI design principles to create intuitive, engaging, and commercially effective ecommerce experiences.
• Act as an advocate for best practice, ensuring all sites are consistent across devices and accurately represent the retailer’s brand and identity.

Recurring & Ongoing Client Work:

• Undertake regular,allocatedrecurring web design work for existing retail clients,maintainingand enhancing their sites to a high specification and within agreed timescalesandassistwiththeircommercial growth and goals.
• Work proactively with retailers to increase revenue, keep their sites ahead of current trends, and support the achievement of their commercialobjectives,offeringexpertiseand acting as a trusted digital partner.
• Contribute to client briefs, discovery sessions, and onboarding calls, setting clear expectations and managing relationships with confidence and professionalism.

Support & Client Communication:

• Respond promptly and professionally to support tickets, ensuring solutions are thoroughly tested before delivery.
• Keep clients informed of work completed, ensuring sign-off is obtained and expectations are clearly managed throughout.
• Respond to web-related queries from the support teamin a timely manner, enabling them to handle client queries effectively and efficiently.
• Manage multiple projects and priorities simultaneously,maintaininga high quality of output across all accounts.

Performance & Analytics:

• Monitor,interpretand reportperformance data using Google Analytics or equivalent tools, using insights to inform design decisions and client recommendationsto suggest suggestions to help improve site performance.
• Report on site performance internally and to clients whererequired, providing clear and actionable recommendations.
• Lead on the research, implementation, and documentation of AI andemergingtechnologies, providing training and guidance to the wider team whereappropriate.
• Actively develop AI-powered tools and widgets that improve team efficiency and productivity, sharing these with colleagues to drive collective improvement.
• Keep up to date with emerging technologies, innovations, and best practices in web design and ecommerce, proactively enhancing your skill set to remain at the forefront of the industry.
• Share knowledge and best practice across the team, contributing to a culture of continuous improvement and professional development.
• Proven experience in ecommerce or web design(ideally 4+ years).
• Experience delivering projects to client briefs.
• Experience managing multiple projects simultaneously.
• Proficiencyin design tools such as Figma or Adobe Creative Suite.
• Understanding of UX/UI design principles.
• Understanding of Core Web Vitals and site performance.
• Strong attention to detail.
• Excellent communication and client-facing skills.
• Self-motivated with the ability to manage own workload.
• Collaborative team player.
• Committed to continuous learning and development.
• Experience working with retail clients.
• Experience in a client-facing or account management capacity.
• Knowledge of SEO tools (e.g. Google Search Console, SEMrush).
• Experience with Google Analytics or similar.
• Familiarity with AI tools and automation.
• Experience with accessibility standards (WCAG)
• Passion for emerging technology and innovation.

What’s in it for you?

• Full time position, based in Manchester City Centre.
• Salary: £38k+ depending on experience.
• 31 days holidays including Bank Holidays and time off at Christmas.
• Regular 1:1 meetings with line manager and annual pay reviews.
• Private healthcare, including dental, optical, and mental health support.
• Work alongside passionate and experienced people.