Cluster Senior Executive

Leonardo Hotels; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Special hotel room rates across UK & E

Recognition scheme and vouchers

Talent referral scheme

Wellbeing calendar

Job summary

Leonardo Hotels in London seeks a Cluster Senior Executive to manage Meetings & Events inquiries, proposals, and client relationships. You will oversee site visits, contracts, and post-event debriefs, ensuring targets are met across revenue streams.

Strong PMS knowledge and hospitality experience are a plus. Role requires excellent communication, negotiation, and organisational skills, with the ability to coordinate with multiple teams, provide detailed quotations, and drive sales in a

Qualifications

• Essential: excellent verbal communication and negotiation.
• Essential: strong presentation and customer focus.
• Essential: self-management, goal orientation and task prioritisation.
• Desirable: degree level education; PMS experience including Opera.
• Desirable: ability to develop others; hospitality experience.

Responsibilities

• Process all incoming Meeting & Events enquiries within agent/company time frames.
• Ensure test-call criteria are followed when taking enquiries by telephone.
• Produce proposals with sufficient detail aligned to event specs.
• Increase conversion by developing client relationships and sales leads.
• Quote using demand calendar and pricing structure for enquiries.
• Liaise with M&E Office Manager and Pro Active sales on high-value enquiries.
• Arrange and conduct site inspections reflecting client requirements.
• Produce, issue and chase event contracts and update revenue in systems.
• Arrange final details meetings and ensure all requirements are met.
• Prepare function sheets and collect rooming list details for groups.
• Arrange post-event debrief and feedback to inform future bookings.
• Identify new sales leads and pursue them with Sales Manager guidance.

Skills

Verbal communication

Negotiation

Presentation skills

Sales focus

Planning & organisation

Customer focus

Interpersonal skills

Time management

Education

HND/Degree level or equivalent

Tools

Opera PMS

Fidelio PMS

Excel

Job description

## Cluster Senior ExecutiveApply: LLS - Leonardo Royal Hotel London St Pauls: Full time: Posted Today: JR106380Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!**Key Responsibilities:**Process all incoming Meeting & Events enquires ensuring they are dealt with and processed in linewith individual agent and company time frames.• Ensure Jurys Inn/Leonardo Test call criteria is followed when taking enquires via telephone; aminimum of one test call per month is made to the office and a minimum score of 85% isacceptable/required.• Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec ofeach event.• Increase conversion of enquiries by developing client relationships and maximizing sales leads• Use the provided demand calendar and pricing structure when quoting for all enquires.• Liaise with M&E Office Manager and Pro Active sales on all high value enquiries.• Arrange and conduct site inspections ensuring the inspections are fulfilled professionally, efficientlyand effectively and mirror the requirements of the visiting client• Produce, issue and chase the return of contracts for events.• Work with M&E Office Manager to ensure revenue targets are achieved.• Ensure Sales & Catering/Opera/Delphi are updated with accurate and relevant information ensuring allrevenue is loaded in line with event contract and final detail requirements.• Arrange and conduct final details meeting/calls with organiser prior to event. Ensuring they are fulfilledprofessionally, efficiently and effectively and mirror the requirements of the visiting client• Produce function sheets for all events ensuring all necessary detail is noted• Ensure all rooming list details and requirements are gathered and handed across to Groups Coordinator• Arrange post event debrief for all clients on the last day of their event, ensuring debrief containsdiscussion regarding future requirements/rebook and completion of venue verdict feedback form whichwill be issued by email post event.• Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.• Knowledge of competitor set facilities and offering to be up to date at all times.• Conducting Diary Checks – double bookings & stacking• Supporting with team training• Auditing team members bookings to ensure entry standards are maintained• Main inbox management **Key Responsibilities:**• Be familiar of sister hotels where cross-selling opportunities exist and ensure leads are forwarded onand followed up.• Carry out the company's customer relations policy and communicate hotel services to guests.• Maintain high standards of self-presentation at all times.• Work in accordance with Standard operating procedures for the department **Knowledge Required:**• Minimum 85% test call score• An awareness of hotel corporate and conference sectors.• Strong knowledge of Microsoft office (in particular excel).• An understanding of Opera / Fidelio PMS systems to include Sales & Catering. **Key Performance Metrics:**• Positive contribution to the department meeting• Attendance at training sessions and willingness to develop skills and knowledge.• Feedback from clients and guests.• Contribution to the department achieving revenue and sales targets.• Positive contribution to the hotel’s overall TLC scores• Fulfilment of the job skills checklist. **Attributes & Experience:**Essential:• Excellent verbal communication skills.• Excellent negotiation skills.• Excellent presentation skills• Customer Focus-a commitment to customer focus.• Self-Management- ability to prioritize and complete tasks in order to delivered desired outcomes withinallocated time frame.• Goal achievement- overall ability to set, pursue and attain achievable goals• Ability to identify actions required to complete tasks.• Results orientated• Sales focused• Strong interpersonal skills• Excellent planning and organisational skills.Desirable:• Educated to HND/Degree level or similar• Experience of PMS systems including Opera.• Desire and ability to develop others.• hospitality experienceSome of the perks our Cluster Senior Executive could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Cluster Senior Executive?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!### About UsAt Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!### Be Yourself - Be LeonardoWe are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.