Cluster HR Manager

Leonardo Hotels; United Kingdom; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Special hotel room rates across UK &-&

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training programmes

Job summary

Leonardo Hotels is seeking a Cluster HR Manager to drive HR strategy across our 50+ hotels and offices in the UK and Ireland. You will lead employee relations, engagement, wellbeing, and talent initiatives, working with senior leaders and local HR teams.

The role requires travel across the UK & Ireland with an office base in one hotel and a hybrid working pattern. CIPD qualification is preferred.

Qualifications

• Significant experience in a fast-paced HR role within hospitality/retail.
• Proven ability to lead employee relations issues and advise senior leaders.
• Qualified CIPD or equivalent; Mental Health First Aider desirable.

Responsibilities

• Act as HR lead for the cluster across multiple hotels and offices.
• Embed HR strategies including engagement, wellbeing and talent initiatives.
• Review people metrics with GMs and function leaders and drive actions.
• Coach managers to build capability in a fast-paced service environment.

Skills

HR generalist

Employee relations

People management

Stakeholder engagement

Education

CIPD qualification

Tools

HRIS

Job description

## Cluster HR ManagerApply: Leonardo Hotel Milton Keynes: Leonardo Hotel London Watford: Leonardo Royal Hotel Oxford: Leonardo Hotel Swindon: Leonardo Royal Hotel Southampton Grand Harbour: Full time: Posted Yesterday: JR106317Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!We are looking for a Cluster HR Manager to drive the HR Strategy across our 50+ hotels and offices throughout the UK and Ireland. This is a great role for an HR generalist or employee relations specialist who is keen to take the next step in their career, with a wide remit which includes employee relations and engagement. Reporting to the Group HR Manager, this is a hands on role where you will be working with a variety of different stakeholders throughout the business including senior leaders, HR teams, line managers and employees. You will have approximately 5 direct reports with responsibility for the day to day line management of the Cluster HR Team. The hotels you will be responsible for are Leonardo Royal Oxford, Leonardo Watford, Leonardo Milton Keynes, Leonardo Royal Southampton Grand Harbour, Leonardo Southampton and Leonardo Swindon. This role will require frequent travel to our locations throughout the UK and Ireland, however when you are not travelling, you will have an office base within one of our hotels and the opportunity for hybrid working. We are happy to be flexible on location and this can be discussed at interview. Your responsibilities will include: •Act as the HR lead for the cluster, providing pragmatic, legally compliant HR advice across all employee relations and people matters.• Lead and embed company-wide HR and people strategies at the cluster level, including engagement, wellbeing, inclusion, talent, and employer brand initiatives.• Work with General Managers and function leaders to review people metrics, identify trends and risks, and agree on targeted actions through regular review meetings.• Coach, develop, and support people managers to build strong people-management capability in a fast-paced, service-driven environment.• Maintain a macro view of recruitment activity across the cluster, working with internal resourcing support and approved third-party partners to ensure timely, high-quality hiring.• Ensure compliance with employment legislation, HR policies, Right to Work requirements, and National Minimum Wage regulations across the cluster.• Oversee onboarding and induction processes, ensuring all new starters receive a high-quality experience, including delivery of face-to-face HR induction within agreed timelines.• Champion career development and succession planning, enabling internal progression through structured development pathways and mobility opportunities.• Act as people systems champion (e.g. HRIS), ensuring data accuracy, effective use of systems, and adoption of best practice.• Support payroll governance by monitoring submission deadlines, following up on outstanding data with managers, and completing managerial payroll checks as required (note: the role does not process payroll).• Manage and support organisational change activity, including restructures, role changes, and new site openings.• Maintain a visible, trusted, and hands-on HR presence across cluster locations.• Support ad-hoc people projects and continuous improvement initiatives.• Undertake any other reasonable duties aligned to the role. What we're looking for: Demonstrable track record in a fast paced HR role; with the ability to build credible working relationships at all levels, with an adaptable and supportive style as subject matter expert for employment law and generalist HR CIPD qualified (or equivalent experience) with previous experience as a generalist HR manager which includes experience in managing and advising on complex employee relations issues ideally within the hospitality/retail sector Mental Health First Aider qualified or open to becoming qualified would be desirable Ability to work both strategically and operationally, adapting to meet the needs of the business Ability to demonstrate keen commercial acumen and understand the complexities and drivers of the hotel business model High attention to detail, IT literacy and the ability to track and record performance through meaningful Management Information Excellent communication and presentation skills, ability to effectively manage key relationships with experience of managing a team Ability to be flexible and travel throughout the UK and IrelandSome of the perks our Cluster HR Manager could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Cluster HR Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!