Cluster Reservations & Sales Executive – Hilton Brands

Crimson Hotels Group

Greater London

On-site

GBP 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

GoHilton discount programme

Private Healthcare Plan

2x annual salary life assurance

Learning & development opportunities

Promotion and transfer across Hilton-H

Hero Of The Month recognition

Free meals on duty

Free dry-cleaning of suiting items

Job summary

Crimson Hotels Group is seeking a Cluster GC&E Executive to join the team overseeing reservations and sales for Hilton-branded properties in London. You will be the first line of enquiry for room reservations across a portfolio including luxury and Curio brands, delivering outstanding guest service and tailored solutions.

The role emphasizes proactive client engagement, accurate reservations, and maintaining brand standards within a multi-hotel cluster.

Qualifications

A passion for delivering great customer service.
Excellent telephone manner and communication skills.
Strong administration and organisational abilities.
Intermediate computer proficiency.
Attention to detail under pressure in a fast-paced environment.
Proactive and dynamic approach to events and guest needs.

Responsibilities

Convert enquiries into contracted business and quote across portfolio properties.
Respond to sales enquiries to develop future leads and opportunities.
Ensure reservations are completed accurately and to guest expectations.
Provide prompt, efficient service while maintaining Hilton brand standards.
Collaborate with clients to understand needs and offer suitable solutions.