Cluster Marketing Communications Manager

Millennium Hotels; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Social events

Wellbeing & team activities

Training & development

Pension salary sacrifice

Accommodation discounts worldwide

50% off F&B outlets

Life assurance

Volunteer days

Job summary

Millennium Hotels is seeking a Marketing Communications Manager for The Chelsea Harbour Hotel and The Biltmore to lead brand initiatives, digital marketing, and PR across two London properties. You will craft storytelling campaigns, manage budgets, and collaborate with Sales, Revenue, and Operations to drive guest engagement and revenue.

Ideal candidates bring luxury hospitality marketing experience, strong content creation skills, and a data-driven mindset to optimize campaigns and brand

Qualifications

• Proven experience in hospitality marketing or luxury lifestyle brands.
• Strong digital marketing skills, including SEO, email, and content creation.
• Excellent copywriting and communications abilities.
• Experience in PR, media relations and brand partnerships.
• Ability to manage multiple campaigns and projects concurrently.

Responsibilities

• Develop and implement integrated marketing and communications strategies to grow brand awareness and revenue.
• Oversee digital channels: website, email, social media, and online reputation.
• Plan promotions, events, and partnerships aligned with business goals.
• Create compelling content and manage all brand collateral and assets.
• Build relationships with media, influencers, and tourism partners.
• Analyze performance, ROI, website traffic, and market trends for optimization.
• Collaborate with Sales, Revenue, F&B, Spa, and Operations to support commercial goals.
• Manage the marketing budget and resource allocation for impact.

Skills

Hospitality marketing

Digital marketing

SEO

Email marketing

Content creation

PR management

Media relations

Budget management

Analytics

Stakeholder management

Storytelling

Brand partnerships

Project management

Social media management

Campaign planning

Job description

Marketing Communications Manager

The Chelsea Harbour Hotel and The Biltmore are seeking a creative, commercially focused, and driven Cluster Marketing Communications Manager to lead the development and execution of marketing, communications, and brand initiatives across the hotel. This role is ideal for an energetic individual with a passion for storytelling, digital marketing, public relations, and creating compelling campaigns that enhance brand awareness, drive revenue, and deliver memorable guest experiences.

Marketing Communications Manager will be responsible for:

• Developing and implementing integrated marketing and communications strategies to increase brand awareness, guest engagement, and revenue generation.
• Managing all digital marketing channels, including website content, email marketing, social media platforms, and online reputation management.
• Planning and executing promotional campaigns, seasonal offers, events, and partnerships, ensuring alignment with business objectives.
• Creating engaging content and overseeing all marketing collateral, photography, videography, and brand assets to maintain consistency across all channels.
• Building and maintaining strong relationships with media, influencers, tourism partners, and local businesses to maximise publicity opportunities.
• Analysing marketing performance, campaign ROI, website traffic, and market trends to make data-driven recommendations and continuously improve results.
• Collaborating closely with Sales, Revenue, Food & Beverage, Spa, and Operations teams to support commercial objectives and drive business across all departments.
• Managing the marketing budget and ensuring effective allocation of resources to achieve maximum impact and return on investment.

As Marketing Communications Manager, the essential skills required:

• Proven experience in hospitality, luxury lifestyle, travel, or related marketing environments.
• Strong understanding of digital marketing, social media management, SEO, email marketing, and content creation.
• Excellent copywriting, editing, and communication skills.
• Experience managing PR activities, media relations, and brand partnerships.
• Ability to multitask and manage multiple projects simultaneously.
• Strong analytical skills with the ability to interpret performance data and campaign insights.
• Creative thinker with a proactive and innovative approach.
• Exceptional organisational and project management abilities.
• Confident stakeholder management and relationship-building skills.
• Commercially aware with a results-driven mindset.
• Adaptable, personable, and professional.
• Calm under pressure and able to meet tight deadlines.
• Flexibility to work on both sites.

We offer abenefits packageincluding:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry

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