Cluster Manager - Hadrian's Wall

English Heritage; North East; On-site; GBP 40,000 - 43,000; Full time

Benefits offered by this job

Holiday allowance

Matched pension

Flexible hours

Free site access for you and up to six

Shop and cafe discounts

Enhanced leave

Inclusive working environment

Event attendance opportunities

Job summary

English Heritage in Northumberland seeks a Cluster Manager to lead a network of Hadrian's Wall sites, including Carlisle Castle, Birdoswald Fort, Housesteads Fort, Chesters Fort and Corbridge Roman Town. You will oversee a ~50 FTE team, drive c.£2.4 million income, and manage a £1.8 million expenditure budget, delivering consistent standards and memorable visitor experiences.

You will play a key role in multi-million-pound funding bids, act as Operational Client on the Project Board, and foster

Qualifications

• Strong leadership experience managing large dispersed teams.
• Proven ability to deliver on budgets and revenue targets.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead Hadrian's Wall sites and manage a dispersed management team.
• Deliver ambitious income targets while controlling costs and ensuring a safe, welcoming visitor experience.
• Collaborate with partners and local authorities to maximise project benefits.

Skills

Leadership

Communication

Stakeholder relations

Budget management

Strategic planning

Job description

Location: Housesteads Roman Fort, Haydon Bridge, Hexham, Northumberland, NE47 6NN

Salary: From £39,855 - £43,087 p.a., depending on skills and experience / 36 hours / permanent

Job type: Permanent

Ref: 16567

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We're the organisation that looks after England's most important buildings and monuments, making sure our country's amazing history is available for everyone to enjoy. From world-famous prehistoric sites to grand medieval castles, Roman forts to a Cold War bunker, we bring the history of England to life.

Hadrian's Wall is Britain's most impressive and most important Roman monument and a World Heritage Site, stretching for 73 miles from Wallsend in the east to the Solway Firth in the west, with its fortifications continuing down the Cumbrian coast to Ravenglass.

We are looking for a site-based Cluster Manager to join our team on a permanent basis, working 36 hours per week. This is an incredible leadership opportunity for someone who is looking for the next step in their management career, where you will support, develop and inspire an established management team at Carlisle Castle, Birdoswald Fort, Housesteads Fort, Chesters Fort and Corbridge Roman Town, plus the Hadrian's Wall F&B Manager and Visitor Welcome Manager.

The Benefits

• Salary from £39,855 - £43,087 p.a., depending on skills and experience
• 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

Collectively, the Wall sites welcome around 250,000 visitors a year, making it one of English Heritage's most significant sites. You will be responsible for a team of around 50 FTE staff plus volunteers and for delivering c.£2.4 million income while managing an expenditure budget of c.£1.8 million p.a. You will be expected to manage many stakeholders across the Wall and collaborate with multiple partners and local authorities along the Wall.

This is an exciting time to be leading the Hadrian's Wall team, as we are developing multi-million-pound funding bids for investment at our sites along the Wall. You will be acting as the Operational Client on the Project Board, playing a critical role in the successful delivery of projects and maximising their benefits.

You will manage a high-volume visitor operation, leading a dispersed team in the delivery of consistent standards and generating profit by meeting revenue targets, controlling costs and delivering a unique and memorable visitor experience. You will maintain and develop a safe and welcoming environment to support the delivery of positive, rewarding and memorable experiences for our staff, volunteers and visitors alike.

You will oversee and lead your management team in the day-to-day management of their sites - providing support, direction and guidance in order that all important financial and compliance targets are met whilst also ensuring our sites are both enjoyable and inclusive places to work and visit.

To be a successful Cluster Manager, you will need:

• to be an effective communicator with the confidence and ability to represent your sites.
• to be committed to continuous personal development.
• to be able to establish and cultivate effective internal and external stakeholder relationships.
• to be able to develop a shared vision across a dispersed team.
• to demonstrate our core behaviours of collaboration (how you work with others), innovation (how you work through change, developing new ideas and ways of working) and empowerment (how you make decisions and get things done).

Interviews will be held on Thursday, 1 October in York or Newcastle.

Find out more about us and what we do on our website. You can also meet some of our people and hear about why they enjoy working with us.

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.