Cluster HR Manager

Leonardo Hotel Management (UK) Limited; Milton Keynes; Hybride; GBP 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Special hotel room rates across UK & E

Company-wide recognition scheme

Talent referral scheme

Thank You Week benefits

Wellbeing calendar

Ongoing training and progression paths

Résumé du poste

Leonardo Hotel Management (UK) Limited is seeking a Cluster HR Manager to drive HR strategy across 50+ hotels and offices in the UK and Ireland. The role is hands-on with approx.

5 direct reports and requires frequent travel to locations, with an office base and hybrid working options. The ideal candidate is an HR generalist or ER specialist with CIPD qualification or equivalent, capable of advising on complex employee relations, and able to build strong relationships with senior stakeholders

Qualifications

• CIPD qualification or equivalent experience.
• Experience as a generalist HR manager handling employee relations.
• Strong stakeholder management across senior leaders and line managers.
• Hospitality or retail sector experience preferred.

Responsabilités

• Act as HR lead for the cluster, providing pragmatic, legally compliant HR advice across employee relations and people matters.
• Lead and embed HR and people strategies at cluster level, including engagement, wellbeing, inclusion, talent and employer branding.
• Review people metrics with General Managers and leaders; identify trends and actions.
• Coach managers to improve people-management capability in a fast-paced environment.
• Oversee onboarding, induction, and high-quality candidate experience across sites.
• Ensure compliance with employment legislation, policies, and wage regulations across the cluster.
• Champion career development and succession planning with structured development pathways.
• Act as people systems champion (e.g., HRIS) and ensure data accuracy.
• Support payroll governance and ensure timely data submission (role does not process payroll).
• Manage organisational change, restructures, and new site openings.
• Maintain visible, hands-on HR presence across locations and support ad-hoc projects.

Connaissances

HR generalist

Employee relations

CIPD qualified

Stakeholder management

Hospitality/retail experience

Outils

HRIS

Description du poste

Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! We are looking for a Cluster HR Manager to drive the HR Strategy across our 50+ hotels and offices throughout the UK and Ireland. This is a great role for an HR generalist or employee relations specialist who is keen to take the next step in their career, with a wide remit which includes employee relations and engagement. Reporting to the Group HR Manager, this is a hands on role where you will be working with a variety of different stakeholders throughout the business including senior leaders, HR teams, line managers and employees. You will have approximately 5 direct reports with responsibility for the day to day line management of the Cluster HR Team. The hotels you will be responsible for are Leonardo Royal Oxford, Leonardo Watford, Leonardo Milton Keynes, Leonardo Royal Southampton Grand Harbour, Leonardo Southampton and Leonardo Swindon. This role will require frequent travel to our locations throughout the UK and Ireland, however when you are not travelling, you will have an office base within one of our hotels and the opportunity for hybrid working. We are happy to be flexible on location and this can be discussed at interview.

Your responsibilities will include:

• Act as the HR lead for the cluster, providing pragmatic, legally compliant HR advice across all employee relations and people matters.
• Lead and embed company-wide HR and people strategies at the cluster level, including engagement, wellbeing, inclusion, talent, and employer brand initiatives.
• Work with General Managers and function leaders to review people metrics, identify trends and risks, and agree on targeted actions through regular review meetings.
• Coach, develop, and support people managers to build strong people-management capability in a fast-paced, service-driven environment.
• Maintain a macro view of recruitment activity across the cluster, working with internal resourcing support and approved third-party partners to ensure timely, high-quality hiring.
• Ensure compliance with employment legislation, HR policies, Right to Work requirements, and National Minimum Wage regulations across the cluster.
• Oversee onboarding and induction processes, ensuring all new starters receive a high-quality experience, including delivery of face‑to‑face HR induction within agreed timelines.
• Champion career development and succession planning, enabling internal progression through structured development pathways and mobility opportunities.
• Act as people systems champion (e.g. HRIS), ensuring data accuracy, effective use of systems, and adoption of best practice.
• Support payroll governance by monitoring submission deadlines, following up on outstanding data with managers, and completing managerial payroll checks as required (note: the role does not process payroll).
• Manage and support organisational change activity, including restructures, role changes, and new site openings.
• Maintain a visible, trusted, and hands‑on HR presence across cluster locations.
• Support ad‑hoc people projects and continuous improvement initiatives.
• Undertake any other reasonable duties aligned to the role.

What we're looking for: Demonstrable track record in a fast paced HR role; with the ability to build credible working relationships at all levels, with an adaptable and supportive style as subject matter expert for employment law and generalist HR CIPD qualified (or equivalent experience) with previous experience as a generalist HR manager which includes experience in managing and advising on complex employee relations issues ideally within the hospitality/retail sector Mental Health First Aider qualified or open to becoming qualified would be desirable Ability to work both strategically and operationally, adapting to meet the needs of the business Ability to demonstrate keen commercial acumen and understand the complexities and drivers of the hotel business model High attention to detail, IT literacy and the ability to track and record performance through meaningful Management Information Excellent communication and presentation skills, ability to effectively manage key relationships with experience of managing a team Ability to be flexible and travel throughout the UK and Ireland

Some of the perks our Cluster HR Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Cluster HR Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.