Club Operations & Reception Lead

The Northern Lawn Tennis Club; Manchester; On-site; GBP 32,000 - 35,000; Full time

Job summary

The Northern Lawn Tennis Club in Manchester is seeking a Club Operations Manager to ensure seamless day-to-day operations of a private members’ racquets and fitness club. You will lead the Reception Team, own operational systems and coordinate member services, events and commercial activity.

This 40-hour, fully site-based role requires hands-on leadership, strong organisational skills and a proactive approach to improving service, safety and facilities, reporting to the Managing Director and

Qualifications

• Experience supervising or managing staff in a customer-facing hospitality, leisure, sport or comparable environment.
• Excellent organisation, communication and judgement, with the ability to prioritise and resolve problems calmly.
• Strong digital confidence and a willingness to become proficient in multiple operational platforms.
• A hands-on, commercially aware approach with a commitment to excellent member service.
• Availability to work a planned mix of conventional daytime hours, evenings and weekends, with flexibility for events and operational needs.
• Ability to work on site for all scheduled hours.
• Experience in a private members’ club, racquets club or premium leisure setting.
• Experience with booking, membership, rota, point-of-sale or access-control systems.
• Experience with events, retail stock, member communications or Canva.
• Relevant club, leisure, hospitality or management qualifications.

Responsibilities

• Undertake scheduled Duty Manager shifts, including opening and closing responsibilities as rostered, and respond confidently to operational issues.
• Coordinate day-to-day matters across departments, ensuring information is shared and agreed actions are followed through.
• Maintain accurate operational procedures and Club policies, identifying and implementing practical service and efficiency improvements.
• Promptly elevate significant safeguarding, health and safety, personnel or financial matters to the appropriate manager.

Skills

Staff supervision

Customer service

Organisation

Digital & systems literacy

On-site working

Event coordination

Education

Club/Leisure management qualification

Tools

Mindbody

Playtomic

Kisi

Atlas Rotas

Square

Canva

Job description

The Northern Lawn Tennis Club in Manchester is seeking a Club Operations Manager to ensure seamless day-to-day operations of a private members’ racquets and fitness club. You will lead the Reception Team, own operational systems and coordinate member services, events and commercial activity.

This 40-hour, fully site-based role requires hands-on leadership, strong organisational skills and a proactive approach to improving service, safety and facilities, reporting to the Managing Director and