Club Operations & Reception Lead

The Northern Lawn Tennis Club

Manchester

In loco

GBP 32.000 - 35.000

Tempo pieno

3 giorni fa

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Generatore di candidature

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Descrizione del lavoro

The Northern Lawn Tennis Club in Manchester is seeking a Club Operations Manager to ensure seamless day-to-day operations of a private members’ racquets and fitness club. You will lead the Reception Team, own operational systems and coordinate member services, events and commercial activity.

This 40-hour, fully site-based role requires hands-on leadership, strong organisational skills and a proactive approach to improving service, safety and facilities, reporting to the Managing Director and

Competenze

Experience supervising or managing staff in a customer-facing hospitality, leisure, sport or comparable environment.
Excellent organisation, communication and judgement, with the ability to prioritise and resolve problems calmly.
Strong digital confidence and a willingness to become proficient in multiple operational platforms.
A hands-on, commercially aware approach with a commitment to excellent member service.
Availability to work a planned mix of conventional daytime hours, evenings and weekends, with flexibility for events and operational needs.
Ability to work on site for all scheduled hours.
Experience in a private members’ club, racquets club or premium leisure setting.
Experience with booking, membership, rota, point-of-sale or access-control systems.
Experience with events, retail stock, member communications or Canva.
Relevant club, leisure, hospitality or management qualifications.

Mansioni

Undertake scheduled Duty Manager shifts, including opening and closing responsibilities as rostered, and respond confidently to operational issues.
Coordinate day-to-day matters across departments, ensuring information is shared and agreed actions are followed through.
Maintain accurate operational procedures and Club policies, identifying and implementing practical service and efficiency improvements.
Promptly elevate significant safeguarding, health and safety, personnel or financial matters to the appropriate manager.