Club Operations Lead — Elevate Member Experience

David-Lloyd-Clubs; Oxford; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Free Club Membership for you and your

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App: Get paid on demand!

Access to Benefits Suite

Job summary

David Lloyd Clubs is seeking an Assistant General Manager to lead our club operations and deliver exceptional member experiences seven days a week. You will report to the General Manager and drive strategies to achieve club targets while maintaining safety and regulatory compliance.

We value a people-focused leader with experience managing large facilities and strong financial planning skills, who can foster a welcoming, inclusive environment for staff and members alike.

Qualifications

• Experience leading a large operational service delivery facility.
• Experience across multiple functions and departments.
• Experience of financial planning and management.
• Passionate about customer service.

Responsibilities

• Lead and operate the club to deliver a high-quality member experience seven days a week.
• Ensure health & safety and compliance with regulations in daily operations.
• Collaborate with the General Manager to implement strategies to hit club targets.
• Provide strong leadership to teams and drive a culture of inclusivity and belonging.

Skills

Customer service focus

People management

Operational leadership

Financial planning

Job description

David Lloyd Clubs is seeking an Assistant General Manager to lead our club operations and deliver exceptional member experiences seven days a week. You will report to the General Manager and drive strategies to achieve club targets while maintaining safety and regulatory compliance.

We value a people-focused leader with experience managing large facilities and strong financial planning skills, who can foster a welcoming, inclusive environment for staff and members alike.