Member Experience & Operations Assistant

David-Lloyd-Clubs; Ealing; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free club membership for you and your

Discount on food and drinks

Discounts on swimming, tennis lessons,

Personal training discounts

Wagestream app

Benefits suite

Job summary

David Lloyd Clubs is seeking an Operations Assistant to support daily club operations and ensure members feel safe and welcome seven days a week. You will assist across departments with tasks such as cleaning, opening/closing, greeting members, and helping teams to deliver an outstanding member experience.

Join us to contribute to a thriving, inclusive club culture with opportunities for development and a supportive benefits suite.

Qualifications

• Strong customer service passion.
• Team player with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.
• Emergency Response Qualification is desirable but not essential for this role.

Responsibilities

• Assist with cleaning and opening/closing tasks.
• Greet members and support club teams to ensure a smooth experience.
• Provide support across departments to maintain high service standards.

Skills

Customer service

Team player

Communication skills

Fast-paced environment

Job description

David Lloyd Clubs is seeking an Operations Assistant to support daily club operations and ensure members feel safe and welcome seven days a week. You will assist across departments with tasks such as cleaning, opening/closing, greeting members, and helping teams to deliver an outstanding member experience.

Join us to contribute to a thriving, inclusive club culture with opportunities for development and a supportive benefits suite.