Club Operations Lead: Elevate Member Experience

Planet Fitness; Mirbister; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Term Life Insurance

Flexible Spending Accounts (HSA/FSAs)

Tuition Reimbursement

Employee perks and discounts

Team-building events

Job summary

Planet Fitness seeks an Assistant Manager to support club operations and deliver its Judgement Free Zone experience. The role emphasizes onboarding and training, leading a team to meet KPI goals, and ensuring safe, clean facilities that consistently satisfy members.

You will supervise front-line staff, coach performance, assist with hiring, and resolve member or staff concerns while maintaining high standards of service and safety across daily club activities.

Qualifications

• 9-12 months of customer service experience preferred.
• 9-12 months of experience supervising and leading team preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Ordering club supplies and retail product.
• Track KPI to identify areas of strengths and opportunities; game plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Skills

Customer service

Team leadership

Communication

Job description

Planet Fitness seeks an Assistant Manager to support club operations and deliver its Judgement Free Zone experience. The role emphasizes onboarding and training, leading a team to meet KPI goals, and ensuring safe, clean facilities that consistently satisfy members.

You will supervise front-line staff, coach performance, assist with hiring, and resolve member or staff concerns while maintaining high standards of service and safety across daily club activities.