Club Manager

YesGolfing; South Luffenham; Remote; GBP 60,000 - 90,000; Full time

Job summary

The Luffenham Heath Golf Club in Rutland is seeking a Club Manager to lead the day-to-day running and execute the Club strategy, delivering the unique Luffenham Experience for members, guests and visitors.

You will report to the Chairman of the Finance & Business Committee and work closely with the President, Captains, and other committees, while managing key staff to drive service standards, financial health and events including national golf championships.

Qualifications

• GCMA/CMAE management qualification, or equivalent.
• Proven senior management experience in a members' golf club or comparable hospitality or leisure business.
• Sound understanding of golf, golf club operations and running golf events.
• Excellent interpersonal and communication skills with Boards/Committees.

Responsibilities

• Be visible, and a welcoming face of the Club for members, guests and visitors.
• Lead member renewals, retention and communication, acting on member feedback.
• Plan and deliver operational and hospitality arrangements for events and championships.
• Coordinate staff development and ensure HR policies are compliant.

Skills

Senior management

Leadership

IT skills

Education

GCMA/CMAE management qualification

Tools

Word

Excel

PowerPoint

Social media

Job description

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The Club Manager leads the day-to-day running of the Club and delivers the Club strategy, with an outstanding Luffenham Experience for members, guests and visitors as the defining goal.

Full Time * Remember to mention the YesGolfing.com website when responding *

Description:

The Club:

The Luffenham Heath Golf Club is a heathland classic and a championship venue preparing to host The Men’s English Amateur Championship in 2028.

Host to Regional Qualifying for The Open Championship, the course is challenging and fair in equal measure. We have recently hosted the Carris Trophy, winning England Golf Tournament Venue of the Year and we are regarded as one of England’s finest inland courses.

We are a contemporary members’ club of around 700 members, set in the Rutland countryside, and a sought-after destination for visiting golfers and societies. Our aim is to deliver The Luffenham Experience: memories that last a lifetime, at the best members’ golf club in Leicestershire, Rutland and the surrounding area

The Role:

The Club Manager leads the day-to-day running of the Club and delivers the Club strategy, with an outstanding Luffenham Experience for members, guests and visitors as the defining goal.

Location: The Luffenham Heath Golf Club, Rutland

Reports to: the Chairman of the Finance & Business Committee, exercising initiative and responsibility commensurate with the post;

Works closely with: the President, Captains, Committee Chairs, Treasurer, and other committee members as well as outsourced providers;

Direct reports: The Course Manager, Bar and Catering Manager, Assistant Club Manager and Head Professional

Key Objectives

Success in the first two to three years will be measured against the following objectives.

• Ensure the delivery of an outstanding Luffenham Experience for members and visitors, from first contact to the 19th hole, including the maintenance of defined standards and respect for the traditions of the Club.
• Maintain a fully engaged membership with a strong pipeline and healthy balance of playing standards, gender and age.
• Play a full part in the development of, and delivery against, a refreshed 10 year plan for the Club. This will include project leadership of agreed investments and other projects.
• The Club will be considering incorporation status in 2027 and the Club Manager should be prepared to drive and support the management of any transition, should this be the direction chosen.
• Manage, and support the development of, all staff to make the most of their talents to deliver the objectives of the Club.
• Ensure strong business and financial management, including transparent processes, maintaining and improving the financial health of the Club to enable it to continue to invest in enhancements to the Club, course and member/guest experience.
• Deliver the 2028 English Men’s Amateur Championship to an exceptional standard as part of the continuous improvement of the Club and its reputation in the golfing community.

Key Responsibilities

Members and the Luffenham Experience

• Be visible, and be a welcoming face of the Club for members, guests and visitors.
• Set and uphold service standards across the Club, whether on or off the course.
• Lead member renewals, retention and communication, acting on member feedback.
• Support the Captain and committees with the competition and social calendar.

Championship and Course

• Act as the Club’s lead contact with all golf governing bodies for the 2028 Men’s Amateur Championship and other county, regional and national events.
• Plan and deliver the operational, volunteer and hospitality arrangements for championship events.
• Line-manage the Course Manager and work with the Greens Committee to deliver course presentation and the course development plan, ensuring that there is continuous, year-on-year improvement.

Finance and Control

• Prepare the annual budget with the Committees and management and manage performance against it.
• Cement the transition of financial accounting to the agreed outsourced provider and own that relationship day to day.
• Improve data quality from source systems (membership, tills, tee sheet, bookings) so that the provider’s output is accurate and timely.
• Develop clear monthly management reports, KPIs and cash-flow forecasts for the relevant committees in conjunction with the Treasurer and management team.
• Strengthen the financial control environment: authorisations, reconciliations, purchasing, stock control and segregation of duties; act as a joint signatory on the Club’s bank accounts.

Visitors and Commercial

• Develop and manage green-fee and society income in line with Club plans while ensuring member access is assured.
• Line-manage the Head Professional, and manage pricing, the tee sheet and booking channels with them and the Assistant Club Manager
• Oversee the catering arrangements and other commercial partnerships, contracts and suppliers.

Profile, Marketing and Website

• Develop and deliver a plan to raise the Club’s profile within the golfing community: media, golf writers, ranking panels, county and national bodies, and peer clubs.
• Own the website and social media, ensuring they are current, attractive, well ranked in search, and convert enquiries into bookings.

People

• Recruit, lead, develop and appraise the Club’s staff, fostering a positive, service-focused culture.
• Ensure the Club is recognized as an excellent employer, committed to the development of all staff.
• Coordinate the work of all departments, including contracted and self-employed partners.
• Ensure HR policies, contracts and payroll processes are compliant and up to date.

Governance and Compliance

• Present a monthly operational report to the Committee, and organise Committee meetings and the AGM, with papers and minutes issued promptly.
• Ensure compliance with health and safety, licensing, safeguarding, data protection and employment law.
• Maintain and improve the clubhouse, buildings and equipment, and manage insurance and risk.
• Comply at all times with relevant national legislation and Club rules.

Person Specification

• Unquestionable standards of integrity and consensus building.
• GCMA/CMAE management qualification, or equivalent.
• Proven senior management experience in a members’ golf club or comparable hospitality or leisure business.
• Sound understanding of golf, golf club operations and running golf events.
• Strong business and financial skills, including budgeting, management reporting and managing outsourced providers.
• An inspiring, hands‑on leader who holds people to account and lets them thrive.
• Excellent interpersonal and communication skills, with the confidence to advise Boards/Committees and represent the Club externally as well as the ability to engage across the membership range.
• Excellent IT skills (Word, Excel, PowerPoint, social media) and familiarity with club management systems.
• Flexibility to work hours which align with the needs of the Club (including some planned weekend working)

• Experience of hosting county, national or championship events.
• Experience with website management, digital marketing and media relations.
• Food and beverage management experience.
• Professional shop oversight and/or management.

General

• The post is based at The Luffenham Heath Golf Club, Rutland.
• Some weekend and evening work, in line with the effective delivery of the role.
• A valid driving licence and reliable transport are required.
• Salary and benefits: negotiable, commensurate with the role, experience and qualifications.

Additional Information:

Use the contact information above to contact us for more information

* Remember to mention the YesGolfing.com website when responding *