Club and Accommodation Host (Full-Time)

Edinburgh College; City of Edinburgh; Presencial; GBP 30.000 - 31.000; Jornada completa

Descripción de la vacante

Edinburgh College is seeking a Club and Accommodation Host to manage front-desk services, bookings and accommodation tasks across our leisure and campus facilities. You will deliver welcoming customer service, handle payments, maintain records and support health & safety across the operation.

You will also assist in running fitness classes, planning sessions, and guiding participants to achieve their wellbeing goals. The role is full-time and on-site at Edinburgh campuses.

Formación

• Excellent interpersonal and customer service skills.
• Excellent written communication and numeracy skills.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask effectively in a fast-paced environment.
• Experience in customer service, sales and/or reception.
• Experience of scheduling appointments, managing memberships, responding to enquiries and maintaining records.
• Strong knowledge of office systems and administrative procedures.
• Ability to communicate effectively with customers, residents, staff and other stakeholders.
• Ability to deliver fitness classes and provide fitness instruction appropriate to the individual's level.

Responsabilidades

• Front-desk reception and customer service across leisure and accommodation operations.
• Manage bookings, payments, accommodation administration and debt handling.
• Maintain records, perform room inspections and respond to emergencies.
• Conduct health and safety checks, fire warden and first-aid duties, and secure premises.
• Support delivery of fitness classes and gym activities where qualified.
• Promote participation in fitness and leisure activities and help customers reach health goals.

Conocimientos

Interpersonal skills

Customer service

Written communication

Numeracy

Problem-solving

Conflict resolution

Multitasking

Reception experience

Scheduling appointments

Membership management

Records management

Office systems

Fitness instruction

GDPR compliance

Educación

SCQF Level 6 in leisure industry

Personal Training Level 3

Descripción del empleo

The postholder will support the day-to-day operation of the gym, spa, accommodation and front-of-house services, working closely with the Club and Accommodation Manager, team leaders and senior hosts. This full-time role involves maintaining high standards of customer service, health and safety, security, administration and operational compliance across the facilities.

Role specific information:

The Club and Accommodation Host is the primary point of contact for customers, members, residents and visitors across the leisure and accommodation operation. Responsibilities include front-desk reception, customer service, tours, bookings and payments, accommodation administration, debt management, maintaining records, room inspections, emergency response, health and safety checks, pool responder duties, fire warden and first-aid responsibilities, and opening and securing the premises.

The role also includes supporting and delivering fitness classes and gym-based activities, where appropriately qualified, including planning and delivering safe, engaging and inclusive fitness sessions, providing appropriate instruction and guidance to participants, and contributing to the development of class programmes. The postholder will promote participation in fitness and leisure activities and support customers in achieving their health and fitness goals.

We operate a guaranteed interview scheme and open this to people from minority ethnic backgrounds; people living with a disability, the care experienced and Armed forces veterans - if you meet the essential criteria, you will automatically be selected for an interview.

Please note that the successful candidate may be required to work at any Edinburgh College campus.

Please see the attached Job Description and Person Specification for further details.

Note for Internal Applicants - appointment into this role may be considered on a secondment basis. Prior agreement from your line manager is essential.

Provisional Interview Date: w/c 9th November

Essential requirements

Person spec / criteria: The successful candidate should demonstrate:

• Excellent interpersonal and customer service skills.
• Excellent written communication and numeracy skills.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask effectively in a fast-paced environment.
• Experience in customer service, sales and/or reception.
• Experience of scheduling appointments, managing memberships, responding to enquiries and maintaining records.
• Strong knowledge of office systems, processes and administrative procedures.
• Ability to communicate effectively with customers, residents, staff and other stakeholders.
• Ability to deliver safe, effective and engaging fitness classes and provide appropriate fitness instruction.
• Ability to support customers with their fitness and wellbeing goals.
• Ability to maintain confidentiality and comply with GDPR and relevant policies.
• Ability to work flexibly and contribute to a safe, professional and customer-focused environment.

Essential criteria for this role:

• Educated to SCQF Level 6 in the leisure industry.
• Certificate in Personal Training Level 3.
• Excellent interpersonal skills.
• Excellent written communication and numeracy skills.
• Excellent problem-solving skills.
• Experience in customer service, sales and conflict resolution.
• Proven ability to multitask, particularly in a fast-paced working environment.
• Proficiency in scheduling appointments, managing memberships, responding to enquiries and maintaining records.
• Strong knowledge of office systems, processes and administrative procedures.
• Experience in a receptionist or customer service role, preferably within the spa or hospitality industry.
• Ability to deliver fitness classes and provide fitness instruction appropriate to the individual's level, where appropriately qualified.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Club and Accommodation Host (Full-Time)

Company: Edinburgh College

Salary: £29,703 to £31,188 a year, pro rata

Hours: Full-time

Location: Edinburgh, EH15 2PP

Working pattern: On-site

Job type: Permanent

Posting date: 13 Oct 2026

Closing date: 1 Nov 2026