Cloverhill - Support Worker

depaul; Belfast City District; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Enhanced annual leave

Paid sick leave

Maternity & paternity pay

Contributory pension

Health cash back & rewards plan

Christmas savers club

Bluelight discount card

Learning & development opportunities

Job summary

Depaul is a cross-border charity dedicated to ending homelessness by supporting marginalised individuals, couples and families. This role focuses on providing engagement and personalised support, signposting and case work in a housing-led, harm-reduction framework.

Daily reception tasks and coordination with key workers are included. With 35-hour weeks, the position offers a permanent contract and opportunities for professional development within a values-driven organisation.

Qualifications

• GCSEs A–C including Maths and English are required.
• 1 year paid relevant work experience or 2 years relevant volunteering.
• Good IT skills and ability to use IT systems to record client information.

Responsibilities

• Be the first point of contact for service users, agencies, contractors and visitors; maintain a warm, professional environment.
• Ensure Health and Safety standards are met and building checks are completed.
• Carry out project administration tasks and maintain service user records.
• Support other team members, contribute to handovers and attend training.

Skills

Risk assessment

IT skills

Communication skills

Report writing

Education

GCSEs A–C incl Maths & English

Job description

Job Description

Salary: £25,394.88 | Contract: Permanent | Hours: 35 per week (varied shifts)

Location: 218 Stewartstown Road, Dunmurry

Employee Benefits

• Enhanced Annual Leave – 35 days per year, increasing as your length of service increases
• Paid Sick Leave
• Company maternity & paternity pay
• Contributory Pension scheme
• Health Cash Back & Rewards Plan
• Christmas Savers club
• Bluelight discount card

Plus, many opportunities to learn and develop within the organisation

Why work for us?

Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?

We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:

• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities

If you choose to work for Depaul

Do you have experience working with Children and Families?

The aim of the role is to support and signpost service users into services that will improve their housing, health and wellbeing while improving the service users quality of life. This is achieved through the provision of engagement and individualised support plans, targeted interventions, signposting and group work. You will work proactively form strong relationships and gain service users' trust, striving to provide the best possible service levels at all times.

To be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.

To support the effective day to day running of the service. You will undertake daily reception and building management tasks, support service users in their transition into the service, to use the service effectively. You will support key workers to deliver bespoke personalised support plans to clients, including the delivery of activities.

Service user focus

• To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement
• Ensure the practical needs of our service users are met on a day to day basis
• Ensuring service users records are being maintained
• To provide colleagues with timely and accurate communication relating to service users
• Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans

Health & Safety

• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• To ensure all health & wellbeing and building checks are completed
• To identify building defects in line with organisational health and safety standards
• To ensure that Health and Safety standards are met within the project in accordance with Depaul’s Health and Safety policy and the services risk assessments.

Administration & Record Keeping

• Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, IR and AR completion etc.
• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.

Other Duties

• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent
• To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.
• The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Qualifications

• 3 GCSE’s A-C to include Maths and English or equivalent

Experience

• 1 year paid relevant work experience or 2 years relevant volunteering experience

Skills

• Good working knowledge of risk assessment and risk management processes
• Good IT skills, including working knowledge of using IT systems to record client information
• Good written and verbal communication skills.
• The ability to compile and present accurate written and electronic reports

Knowledge

• Have an understanding of homelessness and the issues that can lead to homelessness
• Have an understanding of what supports can be offered in homeless services to promote positive futures
• Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness
• Understand the importance for Health and Safety standards in the delivery of services on a day to day basis.
• Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies
• Knowledge and willingness to work within the guidelines of Depaul vision mission and values.

Access NI

This Post is subject to an Enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate.

NISCC

This post is subject to NISCC registration, if you do not hold a valid registration this must be completed within your probationary period.

EQUAL OPPORTUNITIES

Depaul strives to create a diverse and inclusive programme and is committed to ensuring equality of access to our opportunities and equality of treatment for our staff in all our policies and practices. We welcome applications from individuals aged 18 and over from a diverse range of backgrounds.