Cloud-First IT Service Desk Analyst | Customer Champion

Newton; Kingston Bagpuize; Presencial; GBP 30.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Assurance

Income Protection

Pension contributions

25 days holiday

Company performance bonus

Descripción de la vacante

Newton in the United Kingdom is seeking an IT Service Desk Analyst to be the first point of contact for IT support across the business. You will triage tickets, handle incidents, deliver inductions, and build strong relationships with stakeholders.

The role requires excellent customer service, strong problem solving, and the ability to manage escalations independently. Occasional travel to our London office is expected, with morning and evening shifts to support international needs.

Formación

• Excellent customer service skills.
• Ability to own issues from start to finish.
• Experience in or awareness of incident/ticket logging systems.

Responsabilidades

• Accurately and timely triaging of tickets received into the service desk.
• Managing incidents and service requests within defined processes.
• Delivering IT inductions and maintaining up-to-date materials.
• Building relationships with key stakeholders across Newton.
• Escalating complex issues to relevant teams for swift resolution.
• Upskilling and onboarding new team members.

Conocimientos

Customer service

Communication skills

Problem solving

Stakeholder management

Team player

Proactive

Herramientas

FreshService

ServiceNow

Office 365 Administration

Descripción del empleo

Newton in the United Kingdom is seeking an IT Service Desk Analyst to be the first point of contact for IT support across the business. You will triage tickets, handle incidents, deliver inductions, and build strong relationships with stakeholders.

The role requires excellent customer service, strong problem solving, and the ability to manage escalations independently. Occasional travel to our London office is expected, with morning and evening shifts to support international needs.