Cloud and Infrastructure Engineer (ref:984)

Local Government South East; Winchester; Hybrid; GBP 40,000 - 46,000; Full time

Benefits offered by this job

Health cash plan

Car/bike salary sacrifice

26-33 days annual leave

Flexi leave

Free parking

LGPS

Staff discounts

Season ticket loans

Professional development

Job summary

Winchester City Council is seeking an IT Cloud and Infrastructure Engineer to provide 3rd line support and optimize IT infrastructure. The role sits in a shared IT service with Test Valley Borough Council and will involve working on on-premises and hybrid cloud environments.

The position offers a fixed-term contract until 31 March 2028 with hybrid working, based in Winchester and Andover. The role requires strong hands-on experience with Microsoft 365, Identity, Intune, security tooling, and

Qualifications

• Proven track record of supporting on-premises / hybrid cloud infrastructure.
• Willingness to contribute to cloud transition initiatives.
• Strong ITIL-aligned incident, problem and change handling.

Responsibilities

• Manage and monitor critical IT infrastructure including M365, Identity, Conditional Access and Intune.
• Provide 3rd line technical support for new and upgraded infrastructure and cloud implementations.
• Investigate/resolve 3rd line IT incidents and requests following ITIL and SLAs.

Skills

3rd line IT support

Tools

M365 Identity & CA / Intune

MS Teams

Microsoft Purview

Email infrastructure

Windows Server / AD & GPO

Printing solutions

Job description

• Fixed Term
• Full Time
• Winchester and Andover
• Posted 1 day ago
• 40444 - 45529 £ / Year
• Closes: 20 November 2026

Website Winchester City Council

Winchester City Council

Closing date: Friday 20 November 2026

Interview date: Friday 27 November 2026

Contract type: Fixed Term until 31 March 2028 / Full Time

Location: Office based (Winchester & Andover) / Agile working

This is an excellent opportunity to join an experienced, dynamic, forward-thinking IT Shared Service as an IT Cloud and Infrastructure Engineer, working on 3rd Line Support to optimize IT infrastructure systems and solutions.

The Team

The Cloud and Infrastructure team is part of a shared IT service between Winchester City Council and Test Valley Borough Council, made up of professional, friendly, and supportive colleagues. Working within the shared IT service, you will often interact with a variety of co-workers across both authorities ranging from Senior Management to Councilors.

The Role

Main Duties Include

• Manage & monitor critical IT Infrastructure including: – M365 / Identity / Conditional Access / Intune – MS Teams / Microsoft Purview / Email – Cyber Security / Threat Protection / Critical vulnerability remediation – Microsoft Windows Server Technology Stack / AD & GPO – Printing solutions
• Technical support on the implementation of new, and upgrade of existing solutions, Infrastructure improvements and Cloud implementations
• Investigate/Resolve 3rd line IT incidents, problems, changes, and service requests in accordance with SLA’s and procedures following ITIL processes.

Experience

This role is ideal for a candidate with a proven track record of supporting on-Premises / Hybrid cloud architecture with a view to be part of an exciting transition towards cloud services. On-going training opportunities will be provided to ensure your skills are advanced.

To thrive in the role, you need to be a resourceful and highly skilled individual joining a committed team in a lively environment dedicated to providing high-quality services and able to work under pressure.

Flexible Working

We have a strong focus on work life balance. This role is hybrid-based and after an introductory period you will be splitting your time working from home and at either of our two head office locations in Winchester and Andover.

Why Join Us

We offer an excellent package of benefits including:

• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days – dependent on length of service
• 13 days additional flexi leave per year (subject to operational requirements)
• Option to buy up to 5 days additional annual leave
• Free parking (during work hours) at any Winchester Park and Ride
• Membership to the Local Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Season Ticket loans
• Excellent working environment
• Support for continuous professional development

For an informal discussion about the role, please contact Mihail Koychev, Infrastructure & Cloud Manager, via email at [e-mail].