Clinician Relations & Standards Manager

Imrandd Ltd; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Birthday day off

Healthcare Cash Plan

Life Assurance

Discount Vouchers

Flexible working

Wellbeing portal

Employee Assistance Programme

Job summary

Clinical Partners is seeking a Clinician Relations & Standards Manager to lead clinician standards, governance and engagement across a self-employed workforce. The role focuses on complex investigations, policy development and continuous improvement of processes and controls.

You will work closely with operational, clinical and people teams, travel occasionally to the London head office, and drive improvements in workforce management and engagement.

Qualifications

• Experience managing complex people, conduct or workforce matters.
• Experience with contractor, self-employed or clinician populations.
• Strong governance, compliance and risk management understanding.
• Experience handling investigations and escalations.
• Ability to build credibility with diverse stakeholders and handle sensitive conversations.

Responsibilities

• Act as the first escalation point for clinician standards and relationships.
• Manage investigations, complaints and escalations with evidence-based recommendations.
• Monitor clinician performance, professionalism and contractual compliance.
• Develop and implement policies, SOPs and governance frameworks.
• Analyse workforce data to identify trends and support decision-making.
• Maintain records, reporting and audit-ready documentation.
• Collaborate with operations, clinical and people teams on standards.
• Gather clinician feedback and propose engagement and retention improvements.
• Drive improvements across clinician relations and governance processes.
• Support KPI monitoring and performance improvement activities.

Skills

Relationship management

Governance & compliance

Investigations & escalations

Data interpretation

Stakeholder engagement

Process improvement

Job description

Clinician Relations & Standards Manager

We're looking for a highly credible and commercially minded Clinician Relations & Standards Manager to join our growing team.

This is a unique role that sits at the intersection of workforce management, clinician engagement, governance and operational improvement. Working closely with our stakeholders and self-employed clinicians across the business, you'll play a key role in maintaining high standards across our self-employed clinician workforce, managing complex cases and helping to continuously improve the processes, frameworks and controls that support our services.

This is an opportunity to play a pivotal role in an evolving area of the business. You'll have the chance to influence how clinician standards are managed, shape best practice and contribute to the ongoing development of a high-quality clinician workforce.

You'll be someone who enjoys building strong relationships, navigating sensitive situations and driving improvements through a pragmatic, solutions-focused approach.

This primarily home-based role requires occasional travel to our head office in London for meetings and team collaboration.

Key Responsibilities:

• Act as the first escalation point for clinician standards, conduct and relationship matters.
• Manage complex investigations, complaints, disputes and escalations, making evidence-based recommendations.
• Monitor clinician performance, professionalism, contractual compliance and workforce risks.
• Support the development and implementation of policies, SOPs and governance frameworks.
• Analyse workforce data, identify trends and provide insight to support decision-making.
• Maintain accurate records, reporting and audit-ready documentation.
• Partner with operational, clinical and people teams to ensure consistent workforce standards.
• Gather clinician feedback and recommend improvements to enhance engagement and retention.
• Drive continuous improvement across clinician relations, governance and workforce management processes.
• Support KPI monitoring and performance improvement activities.

Requirements:

We're looking for someone who combines strong relationship management skills with operational rigour and sound judgement.

You’ll ideally bring:

• Experience managing complex people, conduct, capability or workforce-related matters.
• Experience working with contractor, self-employed or clinician populations.
• A strong understanding of governance, compliance and risk management.
• Experience handling investigations, complaints and escalated casework.
• The ability to build credibility with a wide range of stakeholders and manage sensitive conversations professionally.
• Strong analytical skills and confidence interpreting data and identifying trends.
• Experience developing or improving processes, controls and ways of working.
• A proactive, organised and solutions-focused approach.
• Experience within a regulated environment would be advantageous.

Remuneration and Benefits:

• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Equal Opportunities Employer:

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement:

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.