Clinical Validation Clinician - Nurse

NHS; Brierley Hill; On-site; GBP 46,000 - 53,000; Full time

Job summary

West Midlands Ambulance Service University NHS Foundation Trust seeks NMC Registered Adult Nurses for the Clinical Validation Team in a dynamic role providing patient triage and support. Successful candidates will ensure excellent service delivery while maintaining clinical standards, working full rotating shift patterns. Opportunities for continuous professional development and flexible working arrangements are available.

Qualifications

• NMC Registered Adult Nurse required.
• Minimum 2 years post-registration experience.
• Experience in emergency and urgent care environments.

Responsibilities

• Conduct safe clinical triage of 999 calls.
• Provide clinical advice and referrals as needed.
• Work independently while managing own workload.

Skills

Ability to communicate effectively

Advanced patient assessment skills

Excellent clinical knowledge

Education

Degree level education or equivalent experience

Minimum of 2 years post registration experience

Masters or equivalent specialist knowledge

Job description

Go back West Midlands Ambulance Service University NHS Foundation Trust

Clinical Validation Clinician - Nurse

The closing date is 07 July 2025

West Midlands Ambulance Service University NHS Foundation Trust is looking to recruit NMC Registered Adult Nurses who will work as a member of the Clinical Validation Team within the Integrated Emergency Operations Centre, working collaboratively with colleagues across the service to ensure an excellent level of service is provided to patients and will be providing support and specialist advice line for both call assessors and operational crews.

Successful applicants will be responsible for the safe clinical triage of 999 calls within the clinical queue utilising NHSP pathways triage tool/ PaCCs. The provision of advice and support to meet the identified needs of the patient and where required the onward referral to other services utilising the DoS or electronic transfer to services

Applicants must be registered with the NMC (Adult Nursing) and have a minimum of 2 years post qualification experience.

Full & Part time positions are available, however, you must be able to work full rotating shift patterns for this post (all days of the week, days, nights, evenings, weekends / RAL). Minimum number of hours for part time is 22.5 hours per week

Training is completed on a full time basis for 4 weeks followed by mentoring shifts therefore you must be able to commit to this if applying for a part time post

Main duties of the job

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at [e-mail] if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

About us

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.

Job responsibilities

Assess the clinical needs for the patient, ensuringutilisation of the triage tools (NHSP / PaCCs) to support critical thinking andclinical judgement.

Analysis and prioritisation of the verbal informationobtained

The selection, critical analysis and use of availableclinical and health resources to inform clinical decision making and identifypotential options for the patients.

Referral onto a range of other services via the DoS/electronic referral system.

Utilisationof AccuRx video consultation to support decision making during triage process.

Identify and take appropriate actions to address risks tothe patient, with appropriate onward referral to include safeguarding ifrequired.

Workindependently and contribute to the workstreams of the EOC to ensure thedelivery of a consistently high level of service. This will include:

Taking responsibility and being accountable formanaging own workload, risk assessment and management, acting withinprofessional codes and guidelines, and local policies, procedures andguidelines and referring appropriately to the clinical Navigator for advice andsupport.

Identifying issues which may negatively impact uponservice delivery and reporting these on to the clinical Navigator in a timelyfashion

Maintain contemporaneous records of the consultation andaction taken using the computer software and where necessary written records,in line with NMC / HCPC Standards of Proficiency and local policies, guidelinesand procedures

Remainfocused on the delivery of an excellent service within an unpredictable,diverse and challenging workload.

Support new and lesser-qualified staff whilst takingfull Clinical Responsibility.

Supportingother clinicians, or liaising with other specialised clinicians to provide themost appropriate outcome for the patient

Toenable patients to carry out self-care as appropriate through the effectivecommunication of evidence-based health care advice.

Tocarry out audit activities on an ongoing basis to ensure continuous developmentand improvement of a quality service in line with the clinical governanceagenda.

Topromote effective communication and networking within the team.

Facilitateclear patient pathways through primary, community, secondary and tertiary care.

Takea person-centred approach to service delivery, based on clear understanding andexperience of the modes for service delivery.

Beresponsible and accountable for assessing health and / or social needs ofpatients using agreed clinical protocols and clinical guidelines

Towork closely with all clinicians in the provision of quality, evidence-basedcare to patients.

Communication

Workeffectively as a team member, supporting and communicating with otherprofessional colleagues and clinicians.

Usecritical thinking and effective communication skills to holistically assesspatients needs and determine relevant cultural, social, economic factors in arespectful and non-judgemental manner.

Providea professional, courteous and efficient telephone service consistent withorganisational standards for patients seeking assistance from the Trust, alwaysmanaging calls in a professional and reassuring manner

Utiliseadvanced listening, probing and facilitative skills across a diverse range ofcalls, some of which may be highly challenging due to emotive circumstances,communication difficulties and caller anxiety.

Utilisecomplex communication skills to negotiate and provide support to patients whomay be non-compliant with the recommended outcomes

Utilisetranslation services, communication aids and other resources, to barriers tocommunication and understanding

Effectively use a range of communication methods (e.g.telephone, email, electronic referral - CAD Portal and report writing) tofacilitate communication at all levels within and external to the Trust.

Ensurethat identified lines of communication are maintained with patients, colleaguesand external agencies to demonstrate politeness and courtesy and sensitivitypromoting the corporate image of WMAS

Communicateand liaise with all healthcare staff as required.

Playa role in ensuring that team members are aware of local and general Health& Safety matters, Clinical Governance and other on-going issues, whicharise including patient safety issues.

Demonstratethe ability to be able to motivate and persuade others through advancedcommunication skills.

Education, Training andDevelopment

Complete full NHSP course to include clinicalelement, along with the completion of cleric workshop and PaCCs training.

Actively participate in the individual annual reviewprocess (PDR)

Actively participate in individual and service performancereviews (1-1)

In conjunction with line manager take responsibility foridentifying and addressing personal/professional development needs in line withservice requirements and to meet the requirements of professional registration

Contributeto the development of a learning environment in which organisational andprofessional development can flourish

Supportnew staff in their development and participate in supervision, teaching, andmentorship to help new staff develop and achieve competency to perform theirrole

Attendstatutory, mandatory and any other relevant training courses/updates, toinclude, NHSP updates, EOC Mandatory training updates, Operational clinicalupdates (paramedics to include CS Day).

Shareand utilise professional knowledge, skills and expertise with colleagues toenhance the service delivered to patients

Workwithin the professional Code of Conduct and other directives as defined by theHCPC or NMC.

Undertake appropriate personal andprofessional development to meet the requirements of CPD / HCPC / NMCRegistration.

Demonstrate a clear understanding of theaccountability and legal implications of the Nurse / Paramedic triage role.

Applyup to date research-based findings to Nurse / Paramedic practice, thus ensuringbest evidence-based practice is followed.

Showcommitment to lifelong learning and a learning environment through personalexample and dissemination of skills, attitude and knowledge to others.

Information Management andTechnology

Maintain confidentiality in relation to all informationgovernance requirements, ensuring that data is only disclosed in compliancewith such

Identify and appropriately use information sources tosupport and underpin clinical decision making

Develop and maintain knowledge and competence in computerskills to access software applications, databases, documents, email andapproved intranet / internet resources.

Develop and maintain knowledge and competence in usingtelephony.

Governance, Quality andService Development

Contributeto the achievement of service standards and performance requirements byparticipating in regular quality monitoring and individual performance reviews

Attendand contribute to meetings, workshops and other groups in order to support theon-going development of the service, as well as the requirement for thepostholder to plan activities for staff to further assisting learning.

Participatein audit, customer satisfaction programmes, research and other qualityimprovement activities

Participatein the investigation of incidents, complaints and other issues as required

Adhereto organisational policies, procedures and guidelines

Adhereto professional codes of conduct and guidelines

Contributeto the development of organisational policies, procedures and guidelines forown work area.

Promoteclinical excellence and best evidence practice.

Actresponsibly as an employee to maintain a safe and healthy environment forservice users, visitors and staff.

Reportingany incidents as per local guidelines.

Advocatefor patients where feedback has been received.

Participateand assist in the systematic monitoring, review and evaluation of nursingpractice through clinical audit.

Participateand assist in the setting of standards of patient care based on sound researchfindings.

Workwithin WMASs Clinical Governance framework.

Takea personal responsibility to maintain HCPC / NMC registration and professionaldevelopment in line with the expectations of the role.

Maintainconfidentiality of information regarding patients, families and friends at alltimes.

Participatesin the reporting of Clinical and Non-Clinical Risk Assessments and incidents.

Be conversant and comply with WMASs Health and SafetyPolicy

Person Specification

Skills and Knowledge

• Ability to commit to full rotating shifts (days, nights, evenings, weekends, RAL)
• Ability to communicate effectively, verbally and in writing.
• Excellent clinical knowledge
• Advanced patient assessments skills

Experience

• Autonomous experience in nurse delivery within emergency and urgent care environments.
• Experience of working autonomously.
• Evidence of mentoring and assessing others.
• Experience of working within a multi-disciplinary team.

Qualifications

• Educated to degree level or possessing work experience demonstrating graduate level ability.
• Minimum of 2 years post registration & autonomous clinical practice or equivalent experience.
• Masters or equivalent specialist knowledge /experience gained through equivalent qualification or experience.
• Understanding of Integrated Governance
• Evidence of extended specialist Continuous Professional Development (CPD).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

West Midlands Ambulance Service University NHS Foundation Trust

£46,148 to £52,809 a yearplus the relevant unsocial hours as per section 2