Clinical Technologist

Whittington Health NHS Trust; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

An exciting full-time opportunity at Whittington Health NHS Trust as an Administrative/Patient Experience Officer at Wood Green. The role is vital in managing patient pathways and liaising with healthcare teams to enhance patient experience, requiring excellent communication and problem-solving skills. Candidates should possess NVQ 3 or equivalent qualifications, along with experience in a busy office environment, ideally within a hospital setting.

Benefits

Professional development opportunities

Commitment to safeguarding and employee welfare

Qualifications

• NVQ 3 or equivalent qualification is required.
• Experience in a busy office handling appointments and public interaction.
• Calm, confident communication skills suitable for patient handling.

Responsibilities

• Manage patient pathways and feedback, perform general administrative duties.
• Maintain modality diaries and coordinate service requirements.
• Serve as a contact point for patients within various modalities.

Skills

Communication

Problem Solving

Team Collaboration

Education

NVQ 3 or equivalent

Tools

Electronic Patient Records (EPR)

Job description

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Administrative/ Patient Experience Officer - Band 3

Wood Green

Contract - Permanent - full-time

An exciting opportunity has arisen to join our administration team at the Wood Green Community Diagnostic Centre. This is your chance to be part of something transformative and innovative, positively impacting patient pathways.

The post holder will manage patient pathways, liaise with patients, receive and collate patient feedback, and perform general administrative duties.

We seek a candidate with a positive, 'can do' attitude, willing to collaborate across multiple teams, embodying the NHS values and commitment to patient care.

Please note: this role is rotational across our Hornsey Central, Whittington, and Wood Green sites.

Main duties of the job

• Maintain modality diaries, coordinate service requirements, and support administrative functions for both admin and clinical teams.
• Serve as a point of contact for patient feedback and liaise with management on key themes. Attend focus groups and engage with referrers to promote CDC services.

Working for our organisation

The Wood Green NHS Community Diagnostic Centre (CDC), linked with Whittington Health NHS Trust, aims to improve health outcomes through innovative strategies. We are committed to providing tools for professional development and fostering a happy, healthy workforce dedicated to excellent patient care.

This is a unique opportunity to be part of an NHS-led start-up focused on enhancing healthcare outcomes and strengthening the NHS.

Detailed job description and main responsibilities

• Act as a contact point for patients and their representatives contacting modalities and specific areas within imaging, phlebotomy, and ophthalmology.
• Monitor electronic appointment lists to ensure timely scheduling within waiting time requirements, and ensure proper documentation.
• Record patient data accurately and confidentially, adhering to Trust policies.
• Collaborate with service leads to ensure smooth service operation and implement improvements as needed.

Person specification

Qualifications

• NVQ 3 or equivalent

Experience

• Experience in a busy office environment, handling appointments, problem-solving, and public interaction.
• Experience working in a hospital setting is preferred.

Knowledge

• Excellent communication skills
• Calm and confident in handling situations
• Proficiency with Electronic Patient Records (EPR) or similar systems
• Ability to supervise others

Safeguarding

All staff must comply with Trust safeguarding policies for children and adults, including familiarization with relevant procedures, participation in training, and maintaining professional boundaries. Whittington Health is dedicated to safeguarding and expects staff and volunteers to uphold this commitment.