Clinical Team Mentor - Erdington Hub

West Midlands Ambulance Service University Nhs Foundation Trust; Frodsham; On-site; GBP 40,000 - 48,000; Full time

Job summary

West Midlands Ambulance Service University NHS Foundation Trust in Erdington Hub is seeking a Clinical Team Mentor to support operational staff, uphold clinical standards and deliver safe patient care.

The role requires HCPC registered Paramedics with at least 12 months post-qualification experience and completion of NQP consolidation/portfolio sign-off; mentoring and assessments are core. You will coach, observe and guide staff within the hub to ensure patient outcomes.

Qualifications

• HCPC registered paramedic with twelve months post-qualification experience and completed NQP consolidation/portfolio sign-off.
• Evidence of WMAS/University mentor experience or qualification.

Responsibilities

• Maintain Professional Registration as a Paramedic and undertake continual professional development, to maintain skill levels and knowledge.
• Recognise and report safeguarding concerns through a single point of access.
• Adhere to Misuse of Drugs Act and relevant medication legislation in practice.
• Adhere to laws governing controlled drugs carried within the Trust.
• Conduct dynamic risk assessments to ensure scene and staff safety.
• Liaise with other emergency services per JESIP principles when required.
• Mentor and supervise staff, provide feedback and escalate concerns as needed.
• Support portfolio work for students and complete documentation and reports.

Skills

Good Interpersonal skills

Good verbal and written communication

Leadership skills

Problem solver

Good time management

Able to demonstrate initiative

Evidence of ongoing continual PD

Education

HCPC Registered Paramedic

NQP consolidation & portfolio sign-off

ECP WMAS/University mentor qualification

Job description

Clinical Team Mentor - Erdington Hub

Company: West Midlands Ambulance Service University NHS Foundation Trust

Job ID: C9217-125-26-27

Closing date: 02 November 2026

An exciting opportunity has become available for Clinical Team Mentors to join our well established team at Erdington Hub.

Applicants must be HCPC Registered Paramedics with a minimum of 12 months post qualification experience and must have completed their NQP consolidation and portfolio sign off (if applicable). Evidence of this will be required along with a WMAS / University based named mentor experience / qualification.

Please note - Applicants who are not fully NQP compliant (including portfolio sign off) at point of application will not be shortlisted.

The Clinical Team Mentor is primarily responsible for ensuring an excellent patient experience and clinical outcome is afforded to patients of WMAS NHS Trust Emergency Service. The post-holder will develop the concept of Clinical Mentorship within their division to ensure that all Operational Staff are supported through means of observation and evaluation and are astute to their clinical responsibility and patient outcome. Through means of application and imparting knowledge keep operational staff abreast of changes to Clinical, Key Performance Indicators and Pathways.

Please note, artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting ideas and experiences of others or generated by AI as your own) applications may be withdrawn.

Main duties of the job

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at [e-mail] if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

Job responsibilities

• Maintain Professional Registration as a Paramedic and undertake continual professional development, to maintain skill levels and knowledge. Carry out procedures in accordance with JRCALC, Trust and National Guidance that is within the organisations permitted scope of practice.
• To recognise and report to the appropriate authorities any concerns regarding Safeguarding Children and Vulnerable Adults through a single point of access.
• Adherence to the drug and medication legislation such as: Misuse of Drugs Act 1971 - 2001 regulations, prescriptions Only Medication Act 1968,1997 Amendments Act 1992.
• Adherence to the law governing the use and documentation of controlled drugs used and carried within the Trust.
• Conduct dynamic risk assessments when responding to incidents for protection of yourself, your crewmate and members of the public and to ensure scene safety, as physical or verbal abuse may be present on occasions.
• When required, and until relieved by an appropriate officer, liaise with members of the other Emergency Services undertakes an incident management role as expected within the JESIP principles.
• Knowledge of how to deal with situations involving multiple casualties including road traffic collisions and fires involving trapped or injured persons and be able to discuss the management of these cases with students and staff members.
• Exercise clinical judgement in implementing emergency care, treatment plans and where appropriate required utilising Alternative Care Pathways.
• When indicated exercise clinical judgment for the administration of a range of drugs relevant to the patients needs and appropriate to the skill level of a WMAS Registered Paramedic. This will include the use of controlled drugs.
• Communicate effectively with clinicians to be able to challenge behaviour and address poor practice, escalating concerns to a manager when required.
• Accurately and factually complete all WMAS documentation including confidential details as required by the organisation. On occasions individuals may be expected to give evidence to HM Coroner or a court.
• Plan and undertake clinical supervision on a range of staff within the HUB providing mentorship and supervision on activities and subjects set out by the trust each year.
• Support clinicians maintain their clinical competency through mentorship, providing accurate and structured feedback, escalating concerns to a manager. Managers may decide to implement an action plan to improve an individuals competency within the workplace under the relevant policies and procedures, which mentors can use to report on and measure progress against.
• Responsibility to coach and mentor new and existing clinical staff when they are adopting new or refreshing existing clinical practices or new ways of working.
• Support where required, students in the completion of their portfolios or workbooks towards the relevant qualifications, providing assessments and documenting progress against the relevant learning outcomes or assessment areas.
• Complete the necessary report following completion of a clinical supervision shift with a clinician.
• Facilitate the review of cases as requested by local management teams or the trusts Patient Safety department, to identify areas for improvement or learning, or positive areas of achievement or practice. This will be reported on the relevant trust template back to the organisation. This will be inline with the Patient Safety Incident Response Framework.
• Act as a point of contact for staff with clinical queries or advice and know when and where to seek advice from if further information is required.
• Maintain a smart appearance at all times, in conjunction with the organisations uniform policy and any other relevant policy.
• Adherence to the Code of Conduct, Operational Instructions, Quality Procedures, Data Protection, Caldicott procedures and any other verbal or written instructions promulgated by the organisation currently or in the future.
• Clinical Team Mentors should behave as expected within the organisations Code of Conduct and other policies, ensuring that they maintain a professional relationship with colleagues and patients. This includes adherence to the trusts Sexual Safety charter.
• To participate in patient trials or audits where requested by the organisation.
• Maintain a professional portfolio with evidence of ongoing clinical and reflective practice. Undertake additional training to develop and maintain your skills in order to support and advise staff.

Summary

The list of duties and responsibilities outlined cannot provide a complete resume of activities and roles involved therefore employees may be required to undertake such other duties as may from time to time be reasonably required. Clinical team Mentors are expected to use initiative in an unsupervised environment providing care and comfort to service users and uphold the excellent reputation of West Midlands Ambulance Service NHS Trust.

The JRCALC Clinical Guidelines have been adopted by the Trust and are available to Clinical Team Mentors in electronic format. However, all clinicians are reminded that this guidance is advisory and has been developed to assist emergency care professionals in making decisions about the management of patients care. It is not a substitute for sound clinical judgement and demonstrated competency. Individuals using these guidelines must continue to maintain a high level of knowledge and skills to enable them to determine emergency care requirements for the patient and to plan and develop appropriate care pathways.

Person Specification

Qualifications (Essential):

• HCPC Registered Paramedic (twelve months post qualification and must have completed NQP consolidation period and Portfolio sign off) or ECP Qualified WMAS/University based named mentor and or equivalent experience/qualification

Qualifications (Desirable):

• Please confirm the date of your HCPC registration and when your NQP portfolio was submitted / signed off (if applicable)

Experience (Essential):

• Previous experience of mentoring operational staff
• Experience of writing reports

Skills and Knowledge (Essential):

• Good Interpersonal skills
• Good verbal and written communication skills
• Leadership skills
• Problem solver
• Good time management
• Able to demonstrate initiative
• Evidence of ongoing continual professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Details

Pay scheme: Agenda for change

Band: Band 6

Salary: £39,959 to £48,117 a year plus the relevant unsocial hours

Contract: Permanent

Working pattern: Full-time

Reference number: C9217-125-26-27

Erdington HUB, Opus Aspect, Chester Road, Erdington, B24 0QY, United Kingdom

If this position involves a regulated activity it will require an Enhanced Disclosure and Barring Service check. Where a DBS check is required for the post, all applicants are required to cover the cost of the check. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.