Clinical Support Worker - Outpatients ( CIC ) *Internal*

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; Presencial; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NHS Discounts

Salary Sacrifice schemes (Lease cars,

Cycle to Work

Vivup counselling service

27-day holiday scheme rising to 33

Descripción de la vacante

North Cumbria Integrated Care NHS Foundation Trust in Carlisle invites applications for a Band 3 Clinical Support Worker (Outpatients). The post involves setting up/closing down clinics, venepuncture, ECGs, basic observations and wound care, with a focus on patient dignity and teamwork.

You will work in the ENT Outpatient Department and support registered staff while developing competencies and contributing to safe, compassionate care. Internal staff only.

Formación

• Level 3 vocational qualification in health and/or care.
• GCSE Maths and English grade 4-9 or equivalent.
• National Care Certificate.
• Undertaken relevant additional training for Clinical Support Workers.

Responsabilidades

• To assist the registered nurses (or other healthcare practitioners) in providing high quality patient care
• Maintain patients' privacy and dignity at all times and provide care in a compassionate and sensitive manner
• Be an effective part of the multi-disciplinary team contributing to the departmental objectives
• Continue to develop and maintain competencies in nursing tasks to maintain high quality safe care
• Post holder will be expected to contribute to housekeeping and other ward / department duties as required, e.g. general tidiness, re-determined stock levels are met and clinical equipment is clean, working and stored correctly
• Contributes to the work of the department by working under direct or indirect supervision of registered practitioners or assistant practitioners

Conocimientos

Venepuncture

ECG recording

Basic Observations

Wound care

Educación

Level 3 vocational qualification in health and/or care

GCSE Maths and English grade 4 - 9

National Care Certificate

Additional training for Clinical Support Workers

Descripción del empleo

North Cumbria Integrated Care NHS Foundation Trust

Clinical Support Worker - Outpatients ( CIC ) *Internal*

The closing date is 19 November 2026

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

Band 3 Clinical Support Worker - 37.5 hours per week

The band 3 will be based in the ENT Outpatient Department at the Cumberland Infirmary Carlisle.

The CSW will be expected to set up/ close down the varying specialty Clinics, have extended skills e.g., venepuncture, ECG recording, basic Observations, BM monitoring, basic wound care and perform the correct cleaning of the nasal scopes.

The successful individual needs to be approachable, flexible & keen to learn. Have an understanding of the Trust's values & expectations & present themselves in a professional manner at all times

Main duties of the job

• To assist the registered nurses (or other healthcare practitioners) in providing high quality patient care
• Maintain patients' privacy and dignity at all times and provide care in a compassionateand sensitive manner.
• Be an effective part of the multi-disciplinary team contributing to the departmentalobjectives.
• Continue to develop and maintain competencies in nursing tasks to maintain high quality safe care.
• Post holder will be expected to contribute to housekeeping and other ward / department duties as required, e.g. general tidiness, re-determined stock levels are met and clinical equipment is clean, working and stored correctly.
• Contributes to the work of the department by working under direct or indirect supervision of registered practitioners or assistant practitioners

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document attached.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
• *Subject to eligibility

Person Specification

Qualifications

• Level 3 vocational qualification in health and/or care
• GCSE Maths and English grade 4 - 9 or equivalent qualification
• Competency and experience of a range of care and related clinical or therapeutic procedures
• National Care Certificate
• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality
• Familiarity with current NHS and social care policies.
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitudes

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures.
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro-active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable.
• Venepuncture

Personal Circumstances

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service.
• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Other requirements

• Promote equality and value diversity
• Adhere to Trust Values and professional behaviours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust

£25,760 to £27,476 a yearPer Annum Pro Rata