Clinical Support Worker- Ophthalmology

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 25,000 - 27,000; Part time

Benefits offered by this job

27-day holiday

NHS Discounts

Salary Sacrifice: lease cars and Cycle

Vivup counselling

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking a Clinical Support Worker (Band 3) for ophthalmology. The 25-hour post supports the nursing team, delivering fundamental care and ensuring patient comfort across Cumberland Infirmary sites.

The role includes care duties, certificate completion, and cross-site shifts, with DBS and eligibility considerations in line with policy. Opportunity to join a dedicated surgical team in a trusted NHS setting.

Qualifications

• Level 3 vocational qualification or equivalent in patient/clinical care duties; knowledge of data protection and health & safety.
• National Care Certificate or commitment to complete within 12 weeks of starting employment.
• Numeracy and literacy level 2.
• Undertaken relevant additional training for Clinical Support Workers.

Responsibilities

• Support the registered nursing team in providing fundamentals of care to patients.
• Contribute to care and comfort as part of the ophthalmology department.
• Cross-site working and day shifts according to rota.

Skills

Interpersonal communication

Time-keeping

IT skills

Analytical skills

Compassionate values

Teamwork

Patient care

Venepuncture

Education

Level 3 vocational qualification

National Care Certificate

Numeracy & literacy level 2

Additional clinical training

Tools

Electronic patient records

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Main area Speciality Surgery Grade NHS AfC: Band 3 Contract Permanent: 25.00 Hours Part time - 25 hours per week (Varied hours across 5 days, Monday to Friday. Cross site working required) Job ref 262-A-26-7856643-A

Site Ophthalmology Department - Cumberland Infirmary Town Carlisle Salary £24,937 - £26,598 pro rata Salary period Yearly Closing 03/09/2026 23:59

Job overview

Clinical Support Worker Band 3, 25 hours.

An exciting opportunity has arisen to join our team in Ophthalmology. We are a specialist surgical department caring for patients with a variety of eye conditions. You will be welcomed into a friendly team with a variety of tasks to fill your day.

Main duties of the job

The successful candidate will work in support of the registered nursing team in providing fundamentals of care for our patients. You will be expected to undertake the care certificate to enhance your knowledge and the care that you provide.

The role requires staff to work days and cross site.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person specification

Qualifications

• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3; - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations knowledge of data protection legislation and health and safety at work legislation
• National Care Certificate or commitment to complete within 12 weeks of commencing employment
• numeracy and literacy level 2
• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience

• Experience of working in health or social care
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries
• Awareness of GDPR and the need for confidentiality
• Familiarity with current NHS and social care policies
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitude

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication
• Time-keeping, planning and prioritisation skills
• Basic IT skills to use electronic patient records and other Trust systems
• Analytical and judgement skills to make decisions based on patient/service user interactions, observations and metrics
• Ability to demonstrate the importance of holistic person centred care and related procedures
• Ability to use initiative appropriately
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic
• Motivated and with a pro-active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable.
• Venepuncture

Personal Circumstances

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service.
• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Other requirements

• Promote equality and value diversity
• Adhere to Trust Values and professional behaviours

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.