Clinical Support Worker

Transformation Unit; Swaffham; Remote; GBP 26,000 - 27,000; Full time

Job summary

East of England Community Health and Care NHS Trust is recruiting a Clinical Support Worker (Band 3) for Swaffham Community Hospital. The post is permanent, with 37.5 hours per week and a day/night rotating pattern. Applications are welcomed from applicants seeking either full-time or part-time employment.

You will join a multidisciplinary team delivering high-quality, patient-centred care, supporting independence and wellbeing in the local community setting.

Qualifications

• Good interpersonal and communication skills.
• Basic IT and computer skills.
• Good numeracy and literacy skills.

Responsibilities

• Implement care for patients as defined by the individualised care plan.
• Provide a high standard of direct care for patients.
• Work collaboratively with all staff to support patient needs.
• Document and sign all care interventions.
• Mentor new staff and support induction where applicable.
• Use resources efficiently and maintain a safe ward environment.
• Support discharge planning and patient and carer education.

Skills

Good interpersonal skills

Good communication

Basic IT skills

Numeracy and literacy

Education

GCSE English & Maths

Care Certificate

NVQ Level 3 in care/health & social care

Job description

Main area Health Care Support Worker Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (day/night shifts on a rotating basis) Job ref 839-8175083-RB-A

Employer East of England Community Health and Care NHS Trust Employer type NHS Site Swaffham Community Hospital Town Swaffham Salary £25,760 - £27,476 pro rata per annum Salary period Yearly Closing 09/11/2026 23:59 Interview date 24/11/2026

Clinical Support Worker

Band 3

East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.

Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.

By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Job overview

Swaffham Community Hospital aims to deliver high quality, safe and person centred care. We strive to uphold our strategic objectives which are: Improving our quality, enabling our people and securing the future.

Our 18 bedded unit provides rehabilitation to a wide group of patients with varying complexities of needs. Our patients come to us following medical or surgical treatment or if appropriate, directly from their own homes. We also provide palliative and end of life care.

Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team.

The post involves rotation between day/night duties. Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate EEC's Values and Behaviour Framework.

Interviews for this position will be held 'face to face' at Swaffham Community Hospital

Main duties of the job

Implement care for patients as defined by the individualised care plan. Provide a high standard of direct care for patients.

To work in a collaborative manner with all other staff working within the unit. To establish a good relationship with the patients and provide an appropriate support mechanism so the patients are able to express their needs.

To ensure the patients are involved in the decision making process, communicate all relevant information regarding the needs of the patients, family and friends.

To document and sign all care interventions provided. To be involved in the induction and mentoring of new staff where applicable.

Ensure effective and efficient use of all ward/department resources. Maintain a positive approach towards achievement within the team.

Ensure adequate provision and maintenance of equipment. Assist with the induction of new staff and students, acting as a mentor. Act as a role model giving guidance and support to junior staff and students.

Participate in problem solving that is related to your work and organisation. To ensure that patients and carers are aware of their current and ongoing health needs.

To participate in and promote clinical supervision.

Detailed job description and main responsibilities

To accurately and promptly carry out the instructions of the Registered Nurse (RN) / Registered Nursing Associate (RNA) who is professionally accountable for the delivery of care.

To carry out duties as specified within the Trust’s approved core task list for Clinical Support Workers/Healthcare Assistant without direct supervision.

To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition.

To support patient’s emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities.

To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.

To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.

To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.

To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.

Provide and deliver a high standard of individualised personal nursing care.

To keep the clinical area clean and tidy maintaining a safe environment.

To adhere to trust infection control procedures.

To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a registered staff.

To chaperone/escort patients to other clinical departments and / or NHS Units under the direction of a registered staff.

To support relatives under the guidance of a registered staff.

To assist with the discharge process for patients directed by a registered staff and or member of Multidisciplinary Team (MDT).

Person specification

Qualifications

• Education to GCSE level Grade 5 in English and Mathematics or equivalent
• Care Certificate and or equivalent health care experience
• City and Guilds NVQ Level 3 in care/health and social care

Experience

• Some previous experience in a nursing/care assistant role

Skills, Abilities and Knowledge

• Good organisational skills
• Basic IT and computer skills
• Good interpersonal and communication skills
• Good numeracy and literacy skills

Communication

• Clear oral communication
• Basic computer skills

Personal and People Development

• Caring personality
• Sensitive and tolerant
• Resilient

Personal Attributes/Behaviours (linked to the Behaviour Framework)

• Good interpersonal skills
• Responds positively to change
• Flexible
• Ability to work as part of a multi-disciplinary team

Other

• Able to make own travelling arrangements
• Ability to work 12.5 hour shift day/night pattern
• May be required to work in other community hospitals within our Trust in order to meet the needs of the service

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

If you need this application in an offline format, please let us know.

Immigration Status - East of England Community Health and Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Redeployment- Please note that in the first instance priority for this vacancy will be given to staff who are on the Trusts Redeployment Register.

DBS- this post may be subject to a Disclosure and Barring Service (DBS) check.

Closing and Interview Dates-This vacancy may close early if sufficient applicants are received.

Data Protection-A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.

In submitting an application, you authorise East of England Community Health and Care NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.

ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.