Clinical Support Worker

South Warwickshire NHS Foundation Trust; Stratford-upon-Avon; On-site; GBP 21,000 - 25,000; Full time

Job summary

South Warwickshire NHS Foundation Trust is seeking a Healthcare Assistant/Clinical Support Worker to uphold professional values and deliver care in line with Trust standards. You will work under the direction of a registered professional, support patients and families, and maintain confidentiality while following infection control and safeguarding policies.

This role emphasizes teamwork, effective communication with the multidisciplinary team, documentation of care, and participation in

Qualifications

• Act in a professional manner and uphold Trust standards.
• Maintain confidentiality and data protection in line with policy.
• Report incidents and safeguarding concerns in accordance with policy.

Responsibilities

• Provide and deliver a high standard of individualised care under supervision.
• Accurately document care and countersign by a registered professional.
• Assist with preparation for treatments and ensure a safe clinical area.
• Support with discharge process as directed by the registered professional.
• Communicate effectively within the multi-disciplinary team to coordinate patient care.

Skills

Professional values

Clinical practice

Communication

Teamwork

Job description

Professional Values To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust. Uphold the Trust values and standards at all times. Ensure records and documentation are maintained, kept confidential and meet Trust standards in line with the Data Protection Act. Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment. To report any accidents or incidents as described by the Trusts policy and procedures ensuring an open and transparent culture. To take reasonable care of the health and safety of themselves and of other persons. To adhere to the Trusts dress code policy, maintaining a smart appearance at all times. To assist other wards, departments and teams within the Trust as and when required by
Service needs. To adhere to the Trusts IT policies regarding e-mail and internet usage. To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures. Clinical Practice To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care. To carry out duties as specified within the Trusts approved core task list for Clinical Support Workers/Health Care Assistants. To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patients condition. Provide and deliver a high standard of individualised care under the direction and supervision of the registered professional. To report all care that has been given to patients within the team to a registered Professional. To accurately document all care delivered to patients, countersigned by a registered
professional, maintaining confidentiality at all times. To assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional. To keep the clinical area clean and tidy, maintaining a safe environment. To adhere to Trust infection control procedures, demonstrating an understanding of cross infection. To chaperone or escort patients as needed under the direction of the registered professional. To support relatives demonstrating compassion and empathy under the guidance of a registered professional. To assist with the discharge process for patients as directed by the registered professional. Communications and Interpersonal Relationships Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication. Always introduce yourself in line with the Trusts privacy and dignity promises and the principles
of good customer service. To answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional. Communicate effectively within the multi-disciplinary team to ensure that patient care is well planned and coordinated. Contribute to the reporting, handover and documentation of patient care under the direct supervision of a registered professional maintaining confidentiality at all times. Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture. Use the Trust information support system and other computer systems as required by the clinical area in accordance with Trust policy. Team Working Take all reasonable steps to ensure the safe keeping of patients property in accordance with Trust policy. Promote a professional, welcoming and uncluttered environment; keep all storage areas safe, clean and tidy. To share responsibility in
the care and maintenance of all equipment in the clinical area including all equipment cleaning. Ensure all waste and soiled linen is disposed of in line with Trust policy. Participate in audit under the direction of the registered professional. Clean and check beds, bed spaces and lockers following discharge and in preparation for admission (inpatient areas only). Ensure deliveries are stored correctly and stock maintained to the required level. Support the house keeper with general housekeeping duties, reporting as necessary essential cleaning needs (inpatient areas only). Education, Training and Personal Development To ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training. To complete the Trusts Clinical Support Worker/Healthcare Assistant Induction programme. To participate in the Trust Appraisal process. To undertake training as necessary for the development of the post and the relevance of the department
including IT and clinical skills. To continue personal development in relation to identified objectives. Maintain up to date knowledge of changes in policies and procedures relevant to the post.