Clinical Support Worker (CSW)

Allscreens Nationwide Ltd; Oxford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in Oxford is seeking a dedicated healthcare assistant to undertake delegated clinical tasks and support patient care across wards.

You will prepare patients and families, assist with personal care, monitor wellbeing, document observations, and communicate effectively with the multidisciplinary team using SBARR; promote dignity and safety at all times.

Responsibilities

• Prepare patients, families/carers and the environment for clinical activities, supporting and reassuring them and preparing equipment as necessary.
• Assist patients with personal care needs, maintaining privacy, dignity and promoting independence.
• Monitor patients after clinical activities, ensuring safety, comfort and wellbeing.
• Undertake minor dressings and treatments as directed in care plans in consultation with a registered practitioner.
• Record observations and risk assessments, and report changes promptly to a registered practitioner.
• Assist in nutrition and hydration, including special diets and enteral feeding where required.
• Communicate effectively with patients and families, arranging information access and using SBARR as needed.
• Escalate concerns appropriately and participate in handovers to ensure continuity of care.

Job description

Patient Care Undertake a range of delegated and specific clinical skills for patients that demonstrate an enhanced level of competency /technical expertise documented in the plan of care (see specific clinical skills). Prepare patients, families/carers and the environment for clinical activities supporting and reassuring patients and their families/carers and preparing specific equipment as necessary. Monitor closely patients having undergone a clinical activity ensuring their safety, comfort and well being. Assist all patients of all genders with their personal care needs, empowering patients, and/or families/carers and actively encouraging participation. This may involve maintaining hygiene needs for individuals such as helping patients to wash and dress themselves and assisting withtoileting needs, maintaining privacy and dignity at all times. Asses and monitor the patients skin integrity and to report and document immediately any changes or concerns in their condition. Demonstrate clinical competence in order to undertake minor dressings and treatment as specified in the plan of care and in consultation with the registered practitioner. Actively encourage all patients, families/carers to share the responsibility for maintenance of their health and to promote healthy living where appropriate and identified as part of the care plan. Assist patients to mobilise safely taking account of developmental/physical needs, using equipment and techniques as prescribed and record in plan of care. Contribute to the falls andmoving and handling risk assessment. Assist in the care of a patient requiring end of life care in accordance within their spiritual and cultural needs. Assist as appropriate in the support of families/carers of patients receiving end of life care. Recognise when a patients condition changes and seek advice and expertise from registered practitioners in accordance with Trust policy. Contribute to, understand and report identified patient risk assessments, e.g. nutritional assessment scores, slips, trips and falls assessment, e.g. Humpty Dumpty, use of medical devices as appropriate in line with Trust policy. Perform clinical observations (following appropriate assessment of proficiency) accurately recording using agreed electronic national early warning systems such as SEND and report and escalate any concerns appropriately by reporting to the registered practitioner immediately. Participate in the initial assessment of patient needs under the direct supervision of a registered practitioner. Assist patients to meet their food and fluid intake giving attention to special diets, supplements, enteral feeding and cultural requirements, recognising and understanding the importance of adequate nutrition and hydration. In order to avoid malnutrition ensure an age appropriatenutritional assessment is undertaken for example, MUST. All food, nutritional supplements and fluid intake should be recorded accurately as required. Seek support for self and others following an untoward incident. Report and raise concerns in relation to poor practice, attitude and behaviour of any health care professional through appropriate channels. Undertake patient transfer and escort duties between departments as appropriate as per policy. Recognise where a patient or family member/carer is becoming agitated, disorientated or appears non-compliant with care or treatment; support colleagues and report immediately to a registered practitioner. Respond swiftly to individuals who require immediate assistance, eg are who are in pain or are distressed, reporting to a registered practitioner in a timely manner. Competently obtain specimens as requested such as mid-stream urine, stool, sputum, urine analysis, hospital acquired infections and any more specialist specimens as directed by the registered practitioner ensuring accurate labelling and transportation as per Trust policy. Demonstrate a good understanding of safeguarding children, the Mental Capacity Act/Deprivation of Liberties and applies principles to everyday practice seeking advice/guidance from theregistered nurse or registered care professional as required.Communication Communicate effectively with patients, families/carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, arrange access to information, support and other services to aid effective communication. Greet all patients and visitors to the department with courtesy and respect, being mindful of age specific body language and tone of voice. Demonstrate sensitivity and empathy. Help patients, families/carers and visitors orientate themselves to their surroundings when admitted to the ward specific to their needs, providing written and verbal information where required. Answer telephone calls and bleeps appropriately and efficiently, accurately relaying messages to both colleagues and patients using SBARR as appropriate. Maintain a high standard of personal behaviour, acting as a role model and ensure effective communication with all members of the multidisciplinary team, patients, families/carers and relatives. Use paper and electronic systems to retrieve and record patient information in line with Trust documentation standards and operational systems. Ensure information is accurate and securely maintained. Apply the principles of information governance and patient confidentiality to all aspects of your role. Obtain age/capacity appropriate consent from the patient/family/carer/guardian before any clinical intervention is undertaken; where this is not given report this to a registered practitioner. Actively participate and contribute to discussions about patient care and ward and departmental issues at handover and ward/departmental meetings. Encourage more junior members of staff tocontribute. In instances when a patient, family/carer or visitor feels the need to raise a concern or complain attempt to deal with this locally initially, but always inform a registered practitioner. Support families, carers and colleagues following a patient bereavement, or when bad news has been shared. Seek and acknowledge constructive feedback and encourage others to do so. Seek support for self and others following an untoward incident as required. Escalate concerns regarding any health care professional through the appropriate routes and channels Maintain professional boundaries and working relationships with patients and colleagues. Ensure patients, families and carers are kept informed of delays with their treatment, investigations and clinic times in a professional manner. Actively participate in the handover process to ensure continuity of care and accurately feedback to a registered practitioner the care given to patients during the shift and of any changes in the patientscondition.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust