Clinical Support Secretary - RAEI

Wrightington, Wigan & Leigh NHS Foundation Trust; Wigan; On-site; GBP 20,000 - 25,000; Part time

Job summary

Wrightington, Wigan & Leigh NHS Foundation Trust is seeking a suitably experienced secretary to join our Medical Secretariat team at the Wigan site. The role is 32 hours per week, initially fixed-term with potential to become permanent, supporting the Fractures team and clinicians.

You will work in a busy virtual Clinical Secretary pool, providing accurate audio typing, using our Digital Dictation System and patient information systems, with duties spanning typing, correspondence and local

Qualifications

• RSA III or equivalent is required or proven audio-typing experience.
• Typing speed around 40–50 words per minute.
• Knowledge of medical terminology; AMSPAR advantageous.

Responsibilities

• Audio typing using the Digital Dictation System and composing letters.
• Sort, prioritise, process and distribute incoming mail with appropriate action.
• Input accurate data into Trust patient systems (PAS, ORMIS, EPR, Digital Dictation).
• General office management duties (photocopying, scanning, emailing).
• Provide cover for other Clinical Secretaries as needed across sites.
• Assist with dissemination of quality patient information.
• Provide non-clinical information to patients/relatives as required.
• Utilise PAS, theatre, EPR and digital dictation software to improve service efficiency.
• Support induction and training for new secretariat staff.
• Promote a culture of continuous improvement and share new knowledge with colleagues.
• Supervise administration support and work experience students.

Skills

Audio typing

Typing speed 40–50 wpm

Medical terminology

Confidential handling

Education

RSA III or equivalent

AMSPAR qualification (advantage)

Tools

PAS

ORMIS

EPR

Digital Dictation System

Job description

Company: Wrightington, Wigan & Leigh NHS Foundation Trust

A Vacancy at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust.

We currently have an opportunity for a suitably experienced secretary to join our team of Clinical Support Secretaries within our Medical Secretariat, working with the Fractures team. The available position is for 32 hours per week, based at our Wigan Site, please note, whilst this post is advertised on an temporary basis there is the potential that this post may become permanent in the future.

This interesting & varied role requires the ability to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. You must possess the ability to manage a variety of tasks & prioritise these accordingly whilst working under pressure. Good communication skills and the ability to deal with confidential & sensitive issues in a professional manner are essential.

NHS employees should obtain their manager’s approval for a secondment before applying, as this will be a condition of any offer made. Although the post is currently advertised as a fixed-term position, there is a possibility that it could become permanent in the future without the need for re-advertisement

You will be working in a busy environment within the ‘virtual’ Clinical Secretary pool within a small team to designated specialties. You will be providing an efficient audio typing service using our Digital Dictation System, together with our existing Patient Information Systems. You will support our Consultant PAs, ensuring that patient and GP correspondence is typed and dispatched within a timely manner.

To be successful in this role you will need to be qualified to RSA III or equivalent or have a proven experience of audio-typing and providing a secretarial / audio-typing service. You will also need to be able to type accurately at speeds of around 40 – 50 words per minute. Having knowledge of medical terminology and / or an AMSPAR qualification will be a distinct advantage. Previous secretarial experience within a hospital or other medical environment would also be a distinct advantage.

This role is ideal for those wishing to pursue a career as a medical secretary, offering opportunities to gain knowledge and experience across multiple specialties to facilitate progression to a higher level.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide high‑quality acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, our staff are central to everything we do — we believe thathappy staff make for happy patients, and this ethos underpins our culture and our success.

We have a strong, recognised track record in staff engagement and in living our values:

• People at the Heart
• Listen and Involve
• Kind and Respectful

We are committed to placing patients at the heart of every decision and delivering safe, effective care that protects dignity and enhances experience. We seek to recruit people who share our values, our passion for high‑quality care, and our belief in working together as One Team.

At WWL, we recognise the strength that comes from a rich and diverse workforce. We welcome applications from all sections of society and are dedicated to creating an inclusive environment where everyone can thrive.

The main duties of this role are

• Audio typing using the Digital Dictation System, photocopying and the composition of letters.
• Sorting, prioritising, processing and distribution of incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information.
• Ensuring accurate and up‑to‑date inputting of information onto all Trust patient systems (PAS, ORMIS, EPR, Digital Dictation).
• General office management duties (photocopying, scanning, emailing documentation) as required.
• Assist other Clinical Secretaries with their workload
• Promote the dissemination of quality patient information.
• Provide non‑clinical advice and information to patients/clients/relatives
• Knowledge of a full range of secretarial procedures and software programmes (PAS, theatre, EPR, digital dictation) and their application to improve service efficiency and effectiveness.
• Understanding of medical terminology and a willingness to assist colleagues with transcription outputs.
• Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source.
• Assist in new staff induction together with the identification and support of their training requirements.
• Facilitate a supportive learning environment that enables all members of the secretariat team to develop.
• Recognise the effective utilisation of all appropriate development resources and opportunities.
• Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues.
• Recognise and accept responsibility for own personal development.
• Supervising administration support and work experience students ensuring an effective office system is maintained.
• Providing cover for the work of absent secretaries, including across sites, when necessary

This advert closes on Sunday 18 Oct 2026

Wrightington, Wigan & Leigh NHS Foundation Trust

Wrightington, Wigan & Leigh NHS Foundation Trust

Wrightington, Wigan & Leigh NHS Foundation Trust