Clinical Specialist

Sonova Group; Cambridge; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading hearing care provider in the UK is seeking a Clinical Specialist to join the team. In this role, you will provide clinical and technical support for Advanced Bionics products, train professionals, and maintain relationships with clients. A qualification in Audiology is essential, alongside good communication skills and a results-oriented mindset. The position offers a competitive salary, bonuses, and a range of benefits including a fully maintained company car and extensive professional development opportunities. Regular travel within the territory is expected.

Benefits

Competitive salary

Fully maintained company car

Health cash plan

Employee Assistance Program

Matched pension starting at 5%

Death-in-service cover

Employee referral scheme

Hearing benefit program

Qualifications

• Qualification or equivalent experience in Audiology is essential.
• Commercial experience and/or experience in a Cochlear Implant department is highly desirable.
• Strong written and oral communication skills.

Responsibilities

• Provide clinical and technical support for Advanced Bionics products.
• Train Audiology and ENT professionals on products.
• Build and maintain relationships with customers.

Skills

Effective communication

Attention to detail

Understanding of local markets

Results-oriented

Team collaboration

Knowledge expert

Education

Qualification in Audiology or equivalent experience

Job description

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Cambridge, United Kingdom

Clinical Specialist

160627

Advanced Bionics (AB) are looking for a Clinical Specialist to join our dynamic and friendly clinical team.

Location – Geographical territory TBC (dependent on successful applicant)

More about the role:

The successful applicant will be responsible for providing clinical and technical support for all Advanced Bionics hardware and software products to Cochlear Implant clinics, as well as AB partners within their designated territory in the UK. This includes delivering on‑site and remote clinical/technical services including switch‑ons and fittings, upgrade support, managing complex cases, resolving technical issues, and providing surgical support, in addition to offering support via email and phone.

The role also involves training Audiology and ENT professionals on existing and new Advanced Bionics products and services, in collaboration with the Education and Training Manager.

The successful candidate will be required to build and maintain strong working relationships with our customers to ensure the continued growth of the business. Additionally, tracking and reporting tools will be utilised to monitor performance and refine local strategies, thereby contributing to the overall growth and success of Advanced Bionics in the UK.

This role offers the successful applicant the opportunity to develop their experience in technical knowledge and support, customer service and sales/business acumen whilst working within a highly supportive and dynamic team culture that strives to provide world‑class service and technology that benefits our customers daily.

This is a full‑time, field‑based position with salary depending on experience and additional company benefits. Regular travel within the designated territory, with some overseas travel also required on occasions is to be expected.

A qualification or equivalent experience in Audiology is essential; commercial experience and/or experience in a Cochlear Implant department is highly desirable.

Advanced Bionics is a global leader in developing the most advanced cochlear implant systems in the world. Founded in 1993 and in partnership with Phonak as a subsidiary of the Sonova Group since 2009, AB develops cutting‑edge cochlear implant technology that allows recipients to hear their best.

More about you:

• You’ll communicate effectively at all levels and have excellent written and oral communication skills, coupled with a confident and engaging presentation style.
• Strong attention to detail, maintaining data and keeping records up to date.
• You will have a good understanding of local markets and business trends.
• You will have the drive to continuously improve and excel, be naturally results‑oriented with the willingness to perform against agreed targets.
• You will demonstrate adeptness in working independently, all the while maintaining a steadfast commitment to fostering team collaboration and facilitating the dissemination of best practices.
• With a willingness to travel nationally, you’ll be happy with overnight stays and weekend working. Occasional overseas travel will be required.
• You’ll be a knowledge expert, championing new initiatives and eager to develop your own skills and experiences.

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, Sonova is committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

We offer a competitive salary and bonus, five weeks’ holiday plus bank holidays, and a fully maintained company car for business and personal use. You’ll also benefit from a health cash plan, Employee Assistance Program, matched pension starting at 5%, and death‑in‑service cover.

We provide growth opportunities, an employee referral scheme, and a hearing benefit program for you and your family.

For this vacancy only direct applications will be considered.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We garantively give every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.