Clinical Services Manager

Surrey Heath Community Providers Ltd; Camberley; On-site; GBP 40,000 - 55,000; Full time

Job summary

Surrey Heath Community Providers Ltd is seeking a dedicated Clinical Services Manager to lead clinical services and enhance team performance. This role involves strategic oversight, clinical leadership, and ensuring high standards of patient safety. With a significant focus on service improvement and team management, candidates should possess a nursing qualification and strong leadership skills.

Qualifications

• Significant relevant post-registration experience required.
• Experienced in team leadership and caseload management.
• Participation in clinical audit/research relating to clinical practice.

Responsibilities

• Provide clinical and operational leadership.
• Support service delivery and improvement.
• Manage clinical compliance and audit.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Leadership skills

Ability to advocate on issues

Understanding of clinical governance

Education

Registered Nurse with active NMC registration

Maths and English GCSEs (C and above) or equivalent

Tools

EMIS

Spreadsheets

Job description

Job summary

We are looking for a compassionate and committed Clinical Services Manager to join our team at Surrey Heath Community Providers. The role will involve providing guidance and support across SHCPL and the Primary Care Network (PCN) providing clinical leadership, team management, helping to set standards, develop clinical pathways and share good practice and learning.

Main duties of the job

Role Summary:

• To support the Associate Director of Clinical Services with service delivery and service improvement across our clinical services.
• To provide clinical and operational leadership, helping to set and maintain standards, develop clinical pathways and share good practice and learning.
• To provide comprehensive leadership and management to identified teams and services.
• To take a lead on the provision of clinical services from our clinical Hub, including day to day operations, infection prevention & control (IPC), clinical compliance, clinical audit and patient safety.
• To act as a point of first line support and guidance to our teams and services in relation to infection prevention and control.
• To work clinically as required, within the scope of your professional practice, to support the service.
• To undertake project work and evaluations linked to development, quality and governance.

About us

We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 103,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our head office sites, and our primary care and unplanned care services. Our services include Surrey Heath Primary Care Network, PRIMACY workflow management and Upper Gordon Road Surgery.

Job description

Job responsibilities

Please see supporting documents for full job description, list of responsibilities and person specification.

Job description
Job responsibilities

Please see supporting documents for full job description, list of responsibilities and person specification.

Person Specification

Experience

Essential

• Significant relevant post registration experience
• Experience of effective team leadership
• Experience of caseload management including responsibility
• Involved in the implementation and management of change
• Experience of initiating or participating in clinical audit/research relating to clinical practice
• Participation in regular clinical supervision

Desirable

• Experience, underpinned by knowledge of working with and understanding the complex needs of patients in a primary care/community setting
• Evidence of innovative practice

Skills and Abilities

Essential

• Excellent communication and interpersonal skills
• Broad range of enhanced clinical skills
• Ability to advocate on patient, staff and safety or quality issues.
• Ability to demonstrate leadership skills
• Demonstrates organisational skills: including the ability to make decisions and to prioritise
• Ability to understand and interpret research findings/evidence based care and apply to practice
• Good knowledge of health and safety and risk management
• Computer literate including EMIS and spreadsheets
• Effective written and verbal communication skills
• Effective people management skills

Qualifications

Essential

• Maths and English GCSEs (C and above) or equivalent
• Registered Nurse with active NMC registration
• Teaching and assessing qualification, NMC Assessor and Supervisor status.

Desirable

• Post registration qualification in relevant area of practice
• Masters degree or equivalent experience gained by undertaking on-going personal development and training
• Management/Leadership qualification/development programme

Knowledge

Essential

• Good understanding of current nursing and AHP workforce issues
• Good working knowledge of clinical governance and able to describe its practical application
• Clear understanding of Primary Care Services
• Demonstrates an understanding and insight into current issues and developments within the NHS
• Car driver with valid licence
• Reliable and flexible
• Ability to work well in stressful situations
• Innovative and adaptable
• Assertive
• Commitment to attend forms or training as learning needs are identified

Person Specification
Experience

Essential

• Significant relevant post registration experience
• Experience of effective team leadership
• Experience of caseload management including responsibility
• Involved in the implementation and management of change
• Experience of initiating or participating in clinical audit/research relating to clinical practice
• Participation in regular clinical supervision

Desirable

• Experience, underpinned by knowledge of working with and understanding the complex needs of patients in a primary care/community setting
• Evidence of innovative practice

Skills and Abilities

Essential

• Excellent communication and interpersonal skills
• Broad range of enhanced clinical skills
• Ability to advocate on patient, staff and safety or quality issues.
• Ability to demonstrate leadership skills
• Demonstrates organisational skills: including the ability to make decisions and to prioritise
• Ability to understand and interpret research findings/evidence based care and apply to practice
• Good knowledge of health and safety and risk management
• Computer literate including EMIS and spreadsheets
• Effective written and verbal communication skills
• Effective people management skills

Qualifications

Essential

• Maths and English GCSEs (C and above) or equivalent
• Registered Nurse with active NMC registration
• Teaching and assessing qualification, NMC Assessor and Supervisor status.

Desirable

• Post registration qualification in relevant area of practice
• Masters degree or equivalent experience gained by undertaking on-going personal development and training
• Management/Leadership qualification/development programme

Knowledge

Essential

• Good understanding of current nursing and AHP workforce issues
• Good working knowledge of clinical governance and able to describe its practical application
• Clear understanding of Primary Care Services
• Demonstrates an understanding and insight into current issues and developments within the NHS
• Car driver with valid licence
• Reliable and flexible
• Ability to work well in stressful situations
• Innovative and adaptable
• Assertive
• Commitment to attend forms or training as learning needs are identified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

Surrey Heath Community Providers Ltd
Address

Theta Building, Lyon Way

Frimley

Camberley

Surrey

GU16 7ER

Employer's website